We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Midway Sheet Metal Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receiv** weatherization services in May. As a part of that I had a mini split install**. It unfortunately was not install** correctly, causing it to fall from my wall, damaging my home. The company that was contract** to provide the unit has not honor** the warranty as they should. Instead of fixing the damage caus** to my home they put it off on the weatherization dept. It was referr** back to the contractor who still did not fix it. Within 2 weeks the unit had stopp** functioning at all. I contact** the heating company and was referr** to the weatherization dept. After waiting the 2 weeks for them to return from holiday, I was told that I had not been contact** by the heating company due to me “cussing them so severely that they refus** to return.” This is a flat out lie. This subcontractor has fail** to install the unit correctly, respond in a timely manner, fix the additional damage caus** by them, provide me with a copy of my warranty and are now lying about our interaction. It has been 2 weeks since the weatherization dept met the heating company at my home to have the new problem address**. During that visit the heating company left the outdoor electrical junction box open to the environment and took the inside control panel from my unit. I’m still without a working heater, I haven’t had a properly functioning heater since the end of November. I am very unhappy with my experience and would like it to be address**.

    Business Response

    Date: 01/31/2024

    ** *****,

    We have taken care of this customer, the job is finish**  and we have sent her the warranty papers in the mail that she request**.

    Thanks

    ** *****

Midway Sheet Metal Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.