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Business Profile

Home Improvement

Home Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 21619189

    I am rejecting this response because:

    This is FALSE.  


    Sincerely,

    ***************************

    Parts were missing and had to be overnighted. Concrete was scheduled for Monday, had to be rescheduled. **** stated they would be back on 4/22 to finish. Received phone call on 4/22, around 9am, that installers would not be back onsite. Electrician and water truck had both been set up for that day. 4/23 ****** and one guy showed up to finish. Arrived around 11am. ****** called ******* early evening and stated that he was done and needed a check. We stated that we would not be sending a check until we heard from ****. *** then called to try to "fix" the situation. Kept saying "per the contract". **** called. He just wanted us to be happy that in 2 days we had a pool. The lack of professionalism, the manner in which we were spoken to and how we have been treated, as the customer, is appalling. Our pool is almost 2 inches unlevel, has not been backfilled. ******'s suggestion is to tile around the edge. This is unacceptable. **** is aware and has yet to reach out to provide a solution.

    Business Response

    Date: 04/24/2024

    We have attempted to reach out to the client to set up an appointment to address concerns. The client has yet to respond and confirm

    Business Response

    Date: 04/30/2024

    Our team made a trip to visit the jobsite and we have scheduled actions to remedy any issues

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint: ********



    I am rejecting this response because:

    Job is not complete yet. **** did call and listen to my complaints. Want my wife to be happy.





    Sincerely,



    ***** *********

    Business Response

    Date: 07/28/2023

    I have spoken with Mr. *********. The job should be all wrapped up and Mr. ********* satisfied as of today. I will follow up to see that everything is buttoned up. **** ****** * *****

    Business Response

    Date: 08/02/2023

    We have made contact with the customer and service work is sch'd - 

    Customer Answer

    Date: 08/02/2023

    Complaint: ********



    I am rejecting this response because:



    My wife was called today, supposed to send a lawn guy tomorrow. Our yard is a mess, patio still has patches to fix and the siding is covered in a film



    Sincerely,



    ***** *********

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into an agreement with HomePro to install a pool and complete some related landscaping for the price of $101,830.00. I paid 50% when the pool was delivered, 40% when it was dropped in the hole, and the remaining 10% was due upon completion. They never completed the project. Not one piece of equipment installed by them is working properly, and they refuse to honor any warranty unless I pay them the remaining 10%. ($10,183) which includes a number of items I was charged for and never received. Additionally, I paid a landscaper (****** ** *********** ********) $12,000 to complete the repairs to the landscaping that I was charged for by HomePro. They also knocked several very large holes in the fiberglass pool while moving it, and refused to discount the price of the pool. They also cut a bunch of wiring that was unrelated to the pool project, that I specifically ask them not to and I have yet to find an electrician who can sort that out. I sent them an invoice for $10008.00 which is far less than the actual cost I have incurred to complete the work they didn’t and repair the things they damaged or destroyed. I want them to credit my account for the remaining 10% and honor my warranties. I feel like they have tried to take advantage of me because I am elderly and disabled.

    Business Response

    Date: 07/17/2023

    We definitely want to take care of *** although we feel that we should be entitled to a conversation with her to take care of us as well. A conversation with *** needs to happen for us to move forward. The mentioning of this conversation has triggered this response. It's our hope that we can continue to move forward with ***. We will reach out to her again to set up a time to walk through the balance and any issues she may have with her Auto Cover. Sincerely, **** ******

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