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Business Profile

Mexican Food

Gringos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mexican Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gringos Date: 12/27/2024 Amount: $20.66 On 12/27/2024 at 2:01 P.M. CT, I went through Gringos drive thru in Joplin, **. I ordered 1 taco salad, 2 medium Dr. ******** & 2 soft tacos. I used my debit card in the drive thru to pay for my order. When I arrived home at 2:30 P.M. CT on 12/27/2024, I contacted Gringos by phone, ************* & spoke to a gentlemen who stated he was the manager. I advised him that my order didn't taste like the meat was fully cooked & advised that I still had my food along with all 3 receipts if needed, because I requested a refund in full. The manager stated that he wasn't sure what to do regarding a "personal taste issue" but he could replace my full order if I would like. I find it very unacceptable that my refund can't be issued because I still have the food along with the receipts! I shouldn't have to pay that much money for an order that isn't fully done. I have had food poisoning from this restaurant a few years ago, so it not being fully cooked is a MAJOR health issue! Please help assist me in receiving a FULL refund of $20.66.

Gringos is NOT a BBB Accredited Business.

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