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Business Profile

Mobile Phone Service

iProtect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to iProtect about 5 months ago because the back of my iPhone 14 Pro *** was cracked. I had used them before and had no problems. After I picked up my phone, the back had been fixed, but I noticed the insides of my phone were loose and shaking around. I did not think it was a big deal so I ignored this. I dropped my phone about a week ago and the LED in my phone went out. I decided to go back again. They fixed this as well. Everything was fine up until yesterday. I woke up and my phone gave me a notification about my battery and the display being unknown. My phone immediately started jumping from 100% to 0%, consistently turning off. I assumed this was a mess up with them because it had said the battery and display *** have not been installed correctly. I went back to them and they told me that I had a bad battery. I told them theres no way my battery was bad because I have the brand new iPhone. I took my phone in and they would not even take a look inside to see if it was their mess up. They insisted that it was because the battery had went bad and I would have to pay for the new battery. They quoted me $100 for a old, used battery. I decided to go somewhere else and they charged me the same price for a brand new original Apple battery. They told me after it was repaired that iProtect had stolen my battery and replaced it with an old one. My problem with this is I had went in both times for my screen, not the battery. My battery has never been broke or repaired the whole time I have had the phone, and iProtect is the only place I have went for phone repairs. I also asked the other place why there was rattling in my phone and they said this was not normal and unprofessional. I am assuming this happens to multiple people and it needs to stop. I have spent hundreds of dollars. They are scammers.

    Business Response

    Date: 11/13/2023

    We contacted the customer about the issue and reimbursed the customer for the battery replacement.

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