Complaints

This profile includes complaints for Jasper Co Rural Water District #1's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jasper Co Rural Water District #1 has 2 locations, listed below.

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  Jasper Co Rural Water District #1

  5061 County Road 290 Joplin, MO 64801

• 

  Jasper Co Rural Water District #1

  PO Box 787 Carl Junction, MO 64834-0787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use to live at *********************************************************. I have moved and moved out on Feb 16th paid up all my water bills always on time or paid over and they said I would be getting my ***** deposit back. So when I called the 1st part of February I told them I would be moving out and wanted the water shut off in my name February 16th. The lady (*****) I believe told me I would be getting a final bill and then Id be getting my deposit back well I still havent gotten it back. She told me 3 times she sent it in the mail then I called again and she said I could pick it up April 11th. Well I called today on April 11 th to see if I could pick it up and the lady that answered wasnt ***** but the other lady that works there and she said well we close in 9 minutes so I was going to ask if I could pick it up Monday because I made arrangements to pick it up instead of mailing it. The lady said well we forgot and we mailed it out today. (April 11) I just want my deposit back I was always a good customer paid on time and over most of the time. I dont understand why its so hard to give my deposit back.

  Customer Answer

  Date: 04/16/2024

  I got a check from the water company today but it was for ***** and I still dont think thats right cause I paid a bill for march in March I cant find my receipt but I know I did. I guess Ill just eat the rest unless I find the receipt. Thank you all for being here and taking the time to try and help. Thank so much *************************

• Initial Complaint

  Date:08/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to set up service and I am being forced to pay the prior tenant water bill. The previous tenant is not longer living. They told me the bill stays with the house.
  Then they added me to the already deceased persons account I order to have it reflected on on my bill. I have been unable to get water turned on and I can’t see how this is any type of legal.

  Business Response

  Date: 09/02/2022

  ****** **** called my office asking to have water turned on at **** * ****** **. After looking up the property he was told that there was a back bill on the property of 183.11 that would need to be paid before I could connect water at this address. He told me that his relative had died months ago. We were never advised of the passing. We are a Rural Water Company.  I told him once that was paid I could start service in his name. To do that he would have to come to my office and fill out a water user agreement and pay the deposit so we could start the new service. He became very angry and began to yell and scream at me, stating that he had been dealing with utility companies all day and have been told the same thing every were he went.

   

  A time later, he called back and asked if it would be alright for me to talk to a young lady, I do not remember her name.  She was nice and courtesy.  She said that she was at ******** ******** and that they were willing to help them out but they had to be put on the account for that to happen. I told her that for that to happen they would have to come in. They asked if I could just add them to the account since it was a family member of ******’s.  Since we work with ******** ******** quite a bit, I said I would, temporally add them, providing they came in the next day and fill out the required paperwork to put them in as the correct clients, which they still have not done as of 9/2/22. Due to them not coming in a signing the proper paperwork, I will be going out and turning the water off until all paperwork is completed.

   

  As for them asking for a bill adjustment, I am not sure what bill they think they need adjusted, since up to this point ****** **** has not had to pay a penny out of his pocket. Other then a little time and inconvenience he has not had to pay for anything.

   

  ******* ******

  Office Manager