Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mothers vehicle was towed 2 days ago by Comers who was instructed to have it towed by highway patrol. I contacted Comers and after being rude and denying that they even had the vehicle at first they then told me I would have to bring in $370 CASH today only to get it back. I understand a fee but they towed the vehicle a total of 0.8 miles. We previously had a 2 ton dumptruck towed with a heavy duty tower 10ish miles and it cost less than this. The man was acting hateful and shady the entire time trying to take advantage of my mother. After telling him my mom was in the middle of moving when it happened he told me about the 370 cash but never said anything when I asked what I needed to get the vehicle back.

  Business Response

  Date: 11/03/2023

  Please provide us with the following information so we can check into this matter.

  Date vehicle towed

  Year, Make Model and VIN of vehicle.

  For vehicle release: We require proof of ownership and payment of fees before we release a vehicle. Proof of ownership is the title to the vehicle in your name and Drivers License or Government issued Photo Identification Card.

  Our fees are based on an emergency rate due to the fact the each law enforcement agency requires us to arrive at the vehicle location with a set amount of minutes.

  Business Response

  Date: 11/10/2023

  The owner has came and paid charges. Please **** this complaint as VOID and remove from our account.

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 24th of August 2022 comer wrecker impounded my car for the Joplin police department. When I went to get it out the rude thief *****, told me it would be 4 thousand dollars. When I did the math it was half of that or even less. I would call on a Friday to get price and schedule pick up and he would tell me he's busy and to call back Monday. That happened for one extra month. He would not work with me or let me get any stuff out of the car. Was the rudest person I've ever talked to and obviously wanted to keep my 2010 Audi A4. It's so wrong in my opinion. I had the money to get car (2k) I called and went to get it and overnight the price doubled. He shouldn't be allowed to get away with this. I really pray someone will help me because this man is a thief with many cars. I paid 7800 for my car few months prior to this incident and badly need and want it back. People shouldn't be able to obtain free cars and charge the owner any price they'd like to get it back. It's wrong. Please help me. Anyone.