Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new fuel fuel tanks have the holes for the sending units not correct in any position. I will not remove these and drill holes as that is not the correct way to fix this problem. For the price of this product they should bolt right on. When I called in they stated that they thought they had this problem corrected, which it clearly is not.

  

  Business Response

  Date: 06/21/2023

  The hole for the sending units are in the correct
  position.  The issue was an install error
  on the customer’s end.  We pulled the original
  call from the customer and one of our salesmen. 
  The salesman mentioned a previous issue with some fuel tanks and offered
  speculation that might apply to these tanks. 
  Upon receiving photos from the customer, we are certain this is not the case,
  and the tanks are error free. The mounting holes on the tanks are not symmetrical
  and require the sending unit to be clocked in a specific direction for it to
  function.  This is a common question from
  customers during this installation process. 
  On his original filing with our Warranty and Returns department, the customer
  was instructed of the process to correct the install and offered a $100 credit
  per tank to repair the sending unit installation.
  Mr. ****** refused the credit offer, claiming that did not
  cover a “faulty tank”.  As stated, the
  tanks were not faulty, but we continued to pursue a repair solution to satisfy
  the customer. The customer resides in Sidney, Ohio.  We reached out to multiple customers in that
  region and found a repair shop familiar with the tank/sending unit issue and
  willing to repair these tanks.  I contacted
  Mr. ****** and if he were willing to go to this shop, approximately 2 hours from
  his home, we would pay 100% of the tank repair. 
  Mr. ****** refused this repair option saying it was too much downtime
  for him, making it too costly.  He reluctantly
  said he wanted to go back to the original $100 per tank offer we made originally,
  and he would repair them himself.  I put
  him in contact with one of our installation managers to discuss the details of
  the original installation error and subsequent repair. We will continue to
  offer technical support including phone and video support if needed.
  We have made multiple attempts to assist Mr. ****** with
  this tank issue.  We did not sell a
  faulty product and will continue to support his installation and repair questions.
  We want him to be successful and make full use of the investment he made in the
  fuel tanks purchased.  

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a product from 4statetruck Thursday and I payed for the two day shipping, I called the next day Friday to get a shipping number and was told the product had not ship out yet that it would most likely ship late today Friday and since on the weekend ups doesn't work I will get my product probably on Tuesday or Wednesday. The would put my shipping in 3 to 4 working day not two wish is what I paid for and when I asked for refund on the delivery charged they hung on me.

  

  Business Response

  Date: 11/08/2022

  The customer called in mid day on Friday 11/4 for an order status.  Our operator informed him that his order was in process of being pulled and would ship out that day via 2nd day freight and it had an estimated delivery date of Tuesday 11/8. The customer disagreed that Tuesday would be 4 days.  We explained that the order came in after cutoff on 11/3, was being shipped on 11/4.  Weekends do not count, only business days, so Monday 11/7 is day one, and we estimated delivery for 11/8 on day two.  The customer disagreed asked for his freight fees to be refunded.  Our operator informed him that upon delivery receipt he could call back and we would review it at that time.  I just tracked his shipment, and it is out for delivery via UPS on 11/8 as estimated.  As previously agreed, upon delivery if he would like to review freight process we will do that.  I have listed to the recorded call and we did not hang up on the customer as reported.  I'm happy to discuss this issue with the customer if they wish to proceed.