Complaints
This profile includes complaints for Roper Used Cars LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22854641
I have reviewed the business' response and am rejecting it because: that is not our signatures on the title they submitted. I have other documents from the day the trade was made in which we both signed and the signatures on the submitted title are not ours.
Sincerely,
****** ********
Business Response
Date: 01/27/2025
To Whom it May Concern: In reference to the complaint made by ****** ********. Please refer to all documents attached. Labeled "Bill of Sale - ********" attachment, you can see; ****** and ******* ******** purchased a vehicle with Roper Used Cars on 11/03/2021 and also traded in a 2019 Jeep Compass (Vin ending KT671186). The next attachment is the "Title - State of Kansas" showing the vehicle being traded in by the Thompsons and sold to ***** *****. 2021 was also during the Covid mess with titles and getting them from DMV's were really difficult at that stage, as well, many exceptions and deadlines were extended during this time. No one forged anyone's name, the The next attachment is "Check *******" This is the check paying off the loan for the ********** on the 2019 Jeep Compass since it was traded in to Roper Used Cars and resold. Next attachment is "Bill of Sale to New Owner".
You can see, we sold the Jeep Compass to ***** ***** on 11/19/2022. Mr. ***** never tagged or licensed the vehicle in his name, he also defaulted on his loan with ****** on the vehicle. Therefore, Exeter repo'd the vehicle at some point about a year ago. ****** never tells us when they are repoing client vehicles of ours. A tow truck driver shows up one day with the vehicle and states - We are to store the vehicle until we hear further instructions from ******. We actually haven't given any thought to the vehicle until our General Mgr ***** ********** got a call from the Thompsons about a week ago saying they see their car is on the back of our lot & they want to come pick it up. ***** contacted Exeter, they have written off the car and do not want the car back. ***** Roper had ***** apply with the ************************ for Abandoned Property on the vehicle and a tow truck came & picked it up on Friday 01/24/2025. Roper Used Cars has no right or interest in the vehicle either. The vehicle legally belongs to ******. If the Thompsons wish to pursue further, they will need to contact *****************
I hope this has helped to resolve the matter for the ********** and explain how the situation came to be. If I can be of any further help or answer any other questions, please feel free to reach out.
Sincerely,
***** ****
Business Response
Date: 02/04/2025
To Whom it May Concern:
In reference to the complaint made by ****** ********. Please refer to all documents attached. Labeled "Bill of Sale - ********" attachment, you can see; ****** and ******* ******** purchased a vehicle with Roper Used Cars on 11/03/2021 and also traded in a 2019 Jeep Compass (Vin ending KT671186). The next attachment is the "Title - State of Kansas" showing the vehicle being traded in by the Thompsons and sold to ***** *****. 2021 was also during the Covid mess with titles and getting them from DMV's were really difficult at that stage, as well, many exceptions and deadlines were extended during this time. No one forged anyone's name, the The next attachment is "Check *******" This is the check paying off the loan for the ********** on the 2019 Jeep Compass since it was traded in to Roper Used Cars and resold. Next attachment is "Bill of Sale to New Owner".
You can see, we sold the Jeep Compass to ***** ***** on 11/19/2022. Mr. ***** never tagged or licensed the vehicle in his name, he also defaulted on his loan with ****** on the vehicle. Therefore, Exeter repo'd the vehicle at some point about a year ago. ****** never tells us when they are repoing client vehicles of ours. A tow truck driver shows up one day with the vehicle and states - We are to store the vehicle until we hear further instructions from ******. We actually haven't given any thought to the vehicle until our General Mgr ***** ********** got a call from the Thompsons about a week ago saying they see their car is on the back of our lot & they want to come pick it up. ***** contacted Exeter, they have written off the car and do not want the car back. ***** Roper had ***** apply with the ************************ for Abandoned Property on the vehicle and a tow truck came & picked it up on Friday 01/24/2025. Roper Used Cars has no right or interest in the vehicle either. The vehicle legally belongs to ******. If the Thompsons wish to pursue further, they will need to contact *****************
I hope this has helped to resolve the matter for the ********** and explain how the situation came to be. If I can be of any further help or answer any other questions, please feel free to reach out.
Sincerely,
***** ****Initial Complaint
Date:11/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** *****concerns have led me to believe that they have taken advantage of me. I regret ever conducting business with this establishment.Business Response
Date: 12/05/2024
Unfortunately, with used vehicles, these things happen & we tried our best to fix the vehicle but also understand *** ******* feelings of being unsafe in the vehicle, therefore, we have contacted *** ***** and have bought back the vehicle from him, reimbursed him the $500 down payment and paid off the loan for him.
We appreciate the BBB and hope this has resolved the situation for *** *****.
Sincerely,
***** ****, Controller, R Roper Used Cars LLC
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