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Business Profile

Vacuum Cleaning Systems

4 State Systems

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for 4 State Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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4 State Systems has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * ***** ****** * ******** *** *** **** *** ****** ****** ** ***** came to my mothers house in Kansas and pressure sold her a water treatment system for $3500. They came in the late evening and wouldn’t leave after repeated requests and refusals. They had her sign a loan through a secondary finance company for the value of the system. The system doesn’t work. The products given along with the system quit working due to the excessive calcium which is what the system was supposed to fix. She has a diminished mental capacity and has a power of attorney. Her confusion, especially in the evening is evident. I have tried to work this out and have the company come get the system and fix this but I have gotten a run around. They didn’t tell her she had a three day grace time. She tried to pay the whole balance in December of 2022 but they held her check and then told her it had expired. The interest on this loan is more than half the payment. She put $500 down at the time of purchase on a 30 year loan of $3500. This is very predatory. The whole thing with a company and a separate loan company working together to pray on people. I want them to come get the system and cancel her contract. I am not fighting about what has been paid previously although I feel like I could. Nothing about this seems fully legal.

      Business Response

      Date: 03/28/2023

      We have since had contact with ******* ******. We began communication on 3/23/23. We had walked her through our processes for financing. She even has requested to see the products with the representative who sold the products to her Mother about purchasing some herself.  We are attaching the communications between the representative **** and *******. We strive for great customer service and we believe that the complaint was filed too hastily.

    4 State Systems is NOT a BBB Accredited Business.

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