Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Auto Repairs

Hector's Auto Repair

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromSteven j

    Date: 10/05/2024

    1 star
    This is the worst imitation mechanical shop Kansas City has mechanical shop Kansas City has to offer took my vehicle down for one thing had to get it jumped to get off the lot it wouldn't do 20 miles an hour with my foot all the way to the floorboard speedometer was going totally crazy called Hector told him personally he said there's nothing he can do I wouldn't take a **** bicycle to them jokers please take your car to a professional Steven J**** and I approve this message

    Hector's Auto Repair

    Date: 10/11/2024

    Steven, thank you for sharing your feedback with us. We are sorry to hear that you were not satisfied with your experience, and we would like to clarify what happened. When you brought your vehicle in, it wasn’t starting, and we had to push it into the shop. You asked us to repair the steering wheel and the starter. During the process, we noticed a burnt ground wire near the steering wheel. We informed you immediately, and you agreed to have it repaired.

    Once we completed the work, your car was running, and we offered to check other issues that were unrelated to the initial repairs. However, since this went beyond the requested work, we left that decision up to you.

    We always strive to provide high-quality service and value our customers' trust. We would be happy to discuss any further concerns and work to find a solution. Please feel free to contact us.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.