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Business Profile

Bank

Commerce Bank of Kansas City

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Commerce Bank of Kansas City's headquarters and its corporate-owned locations. To view all corporate locations, see

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Commerce Bank of Kansas City has 22 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Kay t

      Date: 10/11/2024

      I have had consistent issues with the employees at this location. I have been a customer with Commerce about 4-5 years.
      The most recent issue happened today, 10/11/2024. I went into the lobby and told a young man I needed a notary. So, I am asked to come to counter. I lay the document and my drivers license down and explain what the document is and that the middle section is what I need to sign because I am electing my retirement to be sent to me.
      So, I show the young man where I need to sign. He pulls out his directions about notarizing reads trying to figure this out. This entire time sitting next to him is the branch manager.
      On the document it states: AT THE TIME OF SIGNING HE/SHE APPEARS MENTALLY ALERT AND OF FULL MENTAL CAPACITY.
      This kid says I can't notarize this and I said oh how come? He says well I don't know if you are mentally alert and of full mental capacity? I about fell over. Now mind you I just explained to this kid what the document was and where I needed to sign due to my selection. Not mentally alert?
      I said you have got to be kidding me? The bank manager says nothing, does not get up to help!
      Maybe it was the silver/blond/white hair and the fact that I do have wrinkles since I am in my early 60's !!
      I said I can't ******* believe this because they both just looked at me and would not help. The branch manager finally did something she said don't use that language in here and told me to leave!
      I left called customer service and they said well they cannot determine if I am of sound mind. I read her what it stated about mental alertness, etc. She said well , you probably have to go to a doctor and just make sure they have a notary.
      This not the 1st time a notary at this location messed up. About 2 years ago, one stamped and signed in the wrong place and I had to go thru a lot of trouble and new paperwork/time to get this straight-no apology from this location.
      So, I will be moving my accounts to another bank after the holidays.

    • Sandie L.

      Date: 07/29/2024

      They keep sending me blank checks, urging me to use them, saying I have a credit card with them which I don't!
      I've tried calling them but get the robot run around...wanting me to give them my social security number!
      I get these checks every couple of months! I hate this!

    • Arleen R

      Date: 04/20/2024

      They lack transparency, the app does not save my username & or biometric like all my other cards do.

      They never mail me a a monthly statement, and after a 2nd attempt to re-key my password, it pops up with a message to call Customer Service- which is closed at this time and probably not open on a Sunday. Very inconvenient, lacks transparency and user friendly.

      I'll be closing to move all these funds back to Bank of America- Very reliable all the way around.

    • Mary S

      Date: 08/10/2022

      Second attempt to stop receiving Commerce Bank offers that I am not interested in. Not interested in having unwanted mailing clog up my mailbox.

    • Elizabeth S

      Date: 07/22/2022

      **************** is ABYSMAL! I am a business and a consumer client with sizable deposits with Commerce which, in the bizarre and stupid world we live in, one might think gives me better access. It does not. My business credit card was shut off due to "suspicious activity" and the only way I found out was because the card was declined. So, terrible customer service issue #1. Next, I checked my on-line account to see if I could figure out what was going on. Nothing. No notice that the card was on hold or shut down due to suspicious activity and to please call or confirm past purchases like Chase (******************) does. Chase also texts me when there is suspicious activity to immediately confirm or deny. I may be taking my business that direction after I finish this review. Terrible customer service issue #******, I call the number on the back of my card and am routed to the interminable IVR that provides an estimated 16 minute wait time. I wait 27 minutes before anyone answers. Terrible customer service issue #******, the kind agent answers and I admit to feeling less than centered and happy about my experience thus far, but hey! let's be optimistic. I provide my information and issue and he can't help! **************** issue #4 (and NOT his fault. That's the company's fault for not routing me to the appropriate person to begin with!)Now on hold with the next line in this saga and going on 50 minutes of hold with this bank. It's just ALL BAD! Don't do business with them if you expect any help.I try to support local business and have been a proud Commerce Customer for a very long time. But that is coming to an abrupt end after I finish this transaction.

    Commerce Bank of Kansas City is NOT a BBB Accredited Business.

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