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Business Profile

Beauty Salon

A F Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to have my hair extensions moved up I scheduled on line and the prices are listed online for the services I received. I paid with my credit card when I left a total of a little over 500 dollars. Which is way more than the website said, I did not leave a tip as I felt that it was shady business practices to try and charge some a large amount over what the price listed is, during my appointment the girl doing my hair as well as the owner talked about other clients being upset at being charged different amounts than what the website says. So a month later I start to receive messages on fb from people saying the business owner has been harrassing them and even offering money to find out where I am. They have all sent screen shots to me when I messaged her and asked why she was messaging other people instead of me and making up lies saying I hadn’t paid when I have the credit card statement proving I did pay she continued to lie to me and then after I asked to stop contacting people I know she later that same night contacted more people.

    Business Response

    Date: 09/07/2022

    This woman is wildly describing the situation incorrectly. She had a bill of over 700 dollars. She only paid 500 then claimed she had to go to the car to get another card(which we have screen shots of her admitting over text). She also told my employee she had to run home then she would be right back. We also have proof of that. She went MIA for hours after that and never showed back up. She committed theft of services and hair product totaling around 200 dollars. She has been going around trying to say all this bad stuff online about me for attempting to collect a debt. She has been sent a demand letter from a lawyer for her services, I have filed a police report also to recoup the lost wages. This woman stole and is mad she is caught. If you need screenshots please let me know since I have soo many. My employee worked on her for 6 hours which online it states extension work is 125 per hour. She booked this service knowing full well the outcome. I’ve attached the photos, the rest will come in a different email. Thank you for helping.

A F Salon is NOT a BBB Accredited Business.

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