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Business Profile

Beauty Supplies

Beauty Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for Beauty Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beauty Brands has 25 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prior to authorizing my purchase, I entered and beauty brands applied a 25% off total purchase code. After completing the purchase, I received an email that no longer had the promo applied. So, I authorized one amount and beauty brands increased the amount afterwards which was not authorized by me. I have reached out to beauty brands explaining the situation. They refuse to help - they simply say I can return the products. I don't have a beauty brands by me nor do I think it my responsibility to travel to a mail carrier to return these when they illegally charged me more than authorized. I asked numerous times for a refund in the amount of the discount to no avail.

      Business Response

      Date: 09/01/2022

      Hello,  I am so sorry that you did not receive previous correspondence.  This customer used a 3rd party coupon code that is for Associates only.  Associate discount code was in red on the order when placed.  We explained to this customer that we could not honor an employee discount code on this order.  We offered for her to return the unwanted product.  We are happy to send a pre paid label for the return and offer a refund for the unwanted items.  Thank you for giving us the chance to respond. 

      Customer Answer

      Date: 09/01/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



      Complaint: ********



      I am rejecting this response because: the coupon was accepted prior to my selecting the purchase button which is an authorization to charge my card.  The company changed the amount AFTER I purchased the items this charging my card for an amount never authorized.  I want the difference refunded as this was no my issue.  If they don’t accept third party coupons, the system shouldn’t take the coupons, reflect the difference with the coupon savings only to change the amount AFTER purchasing the products.  



      Regards,



      ******* ******

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 products from beauty brands on 7-18-22, i had never received a tracking email or anything. i emailed the company and they said it takes about 1 week. well 3 weeks later i received a tracking email, it states it was suppose to be delivered yesterday, of course it never was. it states now that it is pending. on the website of beauty brands, it does not state it takes weeks to ship. i asked for a refund prior to my products shipping, they would not do that.i want a refund for $***** i DO NOT want store credit

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/08/03) */
      Hello, thank you for giving me the chance to respond. This order was placed on 7/18/2022 the shipping method selected was to deliver in 10-17 business days. This packaged delivered on 8/2/2022. We were unable to honor the request to cancel the order on 7/24/2022 because it had already been processed to shipping. Here is our latest correspondence with the customer. Thank you!
      Melissa *****
      Aug 2, 2022, 6:46 PM
      from
      *****************************
      to
      *********************
      date
      Aug 2, 2022, 6:46 PM
      Permalink
      I see your package finally delivered today.

      Thank you for your patience!
      Other Recipients
      none
      more
      TD
      tonya ***
      Aug 1, 2022, 7:10 AM
      Permalink
      This was suppose to be delivered yesterday- now it says no delivery date and pending! I am beyond upset with how long this is taking!
      I either get refunded , or I take this up with the better business buro
      Tonya ***

    • Initial Complaint

      Date:07/23/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place order on June 28 2022 for Beauty Brands product. Paid $47.90 of which included $7.95 shipping fee and a $0.96 Fedex overweight fee... To date I still have not seen my product - yet was charged.
      On July 1 2022 I received an email apologizing for the delay. At this point, I have been charged and have no idea when my product will arrive.

      Business Response

      Date: 07/27/2022

      Hi I am sorry for the delay.  Please see correspondence with this customer below.  Thank you!!

       

      ***** *********

      Jul 24, 2022, 7:57 AM

       *********
      Hi ******,

      I am so sorry for the delay in tracking.  Please see your most up to date information below.  ***** has now assured me that your package has been delivered.  Please let us know if we can be of any further assistance as we are happy to help.

      Thank you!!
      *****

      ******** **
      ********************

       
      FROM
      ******* ** **
      Label Created
      7/12/2022 12:50
       
      PACKAGE RECEIVED BY *****
       
      IN TRANSIT
      ******* **
      7/19/2022 04:01
       
      OUT FOR DELIVERY
      ******* **
      7/19/2022 04:42
       
      DELIVERED
      ****** ** **
      DELIVERED
      7/19/2022 at 5:00 PM

      Customer Answer

      Date: 07/27/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



      Complaint: ********



      I am rejecting this response because:

      I paid for expedited shipping, waited longer than anyone should and had to purchase product from an alternative source. I demand at least a refund on my shipping charges or better the product purchase.



      Regards,



      ****** **********

      Business Response

      Date: 08/03/2022

      We have just sent the following to this customer regarding the delay of delivery.  Thank you!!

       


      Aug 3, 2022, 12:08 PM

       *********
      Hello ******, 

      We're sorry for the delay in response.  I have reviewed your request per your BBB complaint. 

      We apologize for the issues you have experienced in receiving your most recent package with us.  Please accept this refund of your shipping charge as a token of our appreciation for your patience and loyalty to Beauty Brands.

      We appreciate and thank you for choosing Beauty Brands to shop!

      Thank you, 
      *****
       

    • Initial Complaint

      Date:07/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number ********** in the amount of $128.37 was placed on 7/1/22. I have never purchased from Beauty Brands, however their website advertisement indicates 100% satisfaction guaranteed and shipment within 7-10 business days. I received an email 4 days later stating that due to high demand, order was experiencing delay. As of today, 7/13/22, order has still not been processed, shipped or received. I have attempted to contact a live representative seven times with no success. When calling company, I only receive a voicemail asking to leave my name and number. I left message stating that since the order has not been processed and they are still continuing to advertise this sale, but not able to fulfill their orders, I am requesting a full refund immediately. I have attempted to email Beauty Brands, stating the same thing. No response. I have since searched online at the Better Business Bureau as well as other information and am reading countless complaints with the exact same issue. Reports are this company is a SCAM. Thank you in advance for your assistance.

      Business Response

      Date: 07/13/2022

      Hi Thank you for giving us a chance to respond.  Please see correspondence below.  Thank you! BB customer service


      Jul 13, 2022, 3:40 PM

       *********
      Hello *****, 

      Thank you for contacting Beauty Brands customer relations about your recent order.   I apologize for the delay in shipping.  You should have your order within the 10-14 business days as promised. Your order is currently being processed and I do not have a way to stop it.  Your tracking should be out to you within 1-2 business days. We are experiencing higher than anticipated order volumes due to the popularity of our Annual Liter Sale. We are working hard to process & fulfill your order.  You will receive a confirmation email when your order has shipped. 

      Rest assured, your items will be safe in your home as soon as possible. 

      Thank you for choosing Beauty Brands we appreciate your Business!

      *****






      WH
      ***** ******

      Jul 13, 2022, 9:58 AM

       *********


      Customer Feedback

      First Name: *****
      Last Name: ******
      Email: *******************
      Topic: Order Placed
      Message: 
      Order#: ********** on 7/1/22 and has not been processed, shipped or received. I have called numerous times and get the same recording that all reps are busy. Since the order has not been fulfilled, I am requesting a FULL REFUND immediately, as this is very disconcerting that you are still advertising your Annual Liter Sale and are not able to fulfill the orders. Please advise within 24 hrs or I will be contacting my credit card alerting fraudulent activity and the Attorney General.

      beauty brands
      4*** ******* ******* ***** *** * ****** ***** ** ***** * ****** ******

    Beauty Brands is NOT a BBB Accredited Business.

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