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Business Profile

Business Consultants

Lean Start Lab, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Consultants.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered so many Keto weight loss supplements, from this company. What I did order was one bottle ONLY of. Somehow These supplements continue coming. I happened to be a snowbird from Canada and had my Neighbor pick out of my mailbox and place in our garage. Call center refused 100 bottles in return.

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had a subscription with this company. Monthly charge was $159.95. Today 11/10/2022 I've sent email cancelation On 11/1/2022 my debit card account was charged and as of today I've not received product. The more concerning issue: With in 2-3 before and after that charge, my debit card account was compromised. Of course I'm working with my bank, Bank of the West, for fraudulent charges, I'll receive a new debit card and this company will no longer be able to bill me. Most charges were companies with similar products. I'm seeking nothing though a refund would be great. I'm simply reporting that I'm suspicious about the possible connection.

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent 5 bottles of Keto weight loss supplement back to Lean Start at the address they provided at ** *** ****** ****** ** *****, on June 1, 2022. I have a copy of the note I provided and the original receipt from the post office. On June 30, 2022 I called them at ************ asking about my refund. They said they had received the 5 bottles and my refund would be $214.84. This is August 17, 2022 and I still have not received my refund. I have called about 15 times and now they say they will send me a physical check in the mail but I have not received anything. This is so frustrating. My husband and I are retired on a fixed income and I could really use that money. I have been patiently waiting and I guess I will have to hire an attorney which I really can't affford. Can you help me?

  • Initial Complaint

    Date:06/21/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been interested in trying this product for some time (Keto weight loss support). I saw an ad on line for: buy two bottles get 3 free. I decided to try it . I put in my information and then at the end it asked me if I wanted a bottle of (Detox internal cleansing formula) I checked no. I then completed the order and left the sight. I received my C.C. statement in the mail and they had charged me for all 5 bottles of Keto and for two bottles of Detox. I called the company, and only could leave a message, which I did. I asked for a refund back. I didn't receive one. Several days latter I called again and left a message and Didn't receive one. Next, I received a new package in the mail with five bottles more and my next statement shows a charge again for seven bottles. This added up to $500.00 in charges. I canceled my card and have requested a new card with a new number so they can not charge me again. I believe they were fraudulent in their ad. They also did not respond to my messages. I would appreciate the BBB stepping in and helping me. Thank you, ****** ****** ************

Lean Start Lab, LLC is NOT a BBB Accredited Business.

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