Complaints

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• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our double car garage remodel began with searching the BBB for an A+ rated general contractor (GC). There we found Kyser Carpentry, owned by Doug Kyser. Following all the Kansas City (KC) building codes, we then contracted with an architect at *** ****** on 7-1-2021 to draw our plans and on 7-28-2021 we received a general proposal from Kyser. On 8-4-21, Kyser had applied for permits and was to begin. After refinement on the type of plumbing needed, Kyser said the plumber was "ready to start" after labor day. Kyser had many delays and excuses, we finally were sent a plumbing estimate on 1-12-22 from *** ******** (*** ****** * ****). Vaguely worded estimates and poor communication from the plumber resulted in an emailed approval finally completed on 4-3-22. Throughout the "work" by the plumbers, the electrician, and the carpenters, several mistakes were made, but all were under the supervision of Kyser as the GC. The grinder pump (sanitary system to eliminate waste) was "switched" for a totally different pump. The one purchased was a different brand (******* not a *******), the wrong type (a sump pump not a grinder pump), and a 1/2 horse (not a 1 horse) which was against the contract (saving the plumber half the costs) and pipes from the pump were not put into the walls as specified, but obstructive. When asking for these "errors" to be remedied, Kyser cursed, threatened and name called the owner. Still to this day, after paying Kyser $10,000 on 10-05-22, the plumbing is still an unresolved, expensive to be completed, KC code violating issue. When we finally got the electrical hooked up on 10-17-22, we found the pump circuit was improperly wired and that was finally fixed on 1-26-23. The grinder pump then failed to operate correctly since it was installed without proper venting, a fix estimated at about $5500 for plumbing, with additional drywall, painting and roofing costs. When confronted with another mistake, Doug threatened and cursed the owner for the last time!

  Business Response

  Date: 02/26/2023

  Unfortunately, sometimes things don’t go as well as planned no matter how hard you try, and this 
  was a project that falls into that category. I have to disagree with the majority of what was 
  written in the complaint.
  To begin, the first line of the complaint is false, and I will upload documentation to support all 
  of my rebuttals. This person found me on ******* **** on 4/19/21 and sent a quote request to which 
  I responded and graciously declined the job as it’s not our specialty. They wanted to build a 
  bathroom and some closets in a garage to turn it into a bedroom so they could add another tenant to 
  the single family home they turned into a boarding house. We specialize in custom homes/buildings, 
  structural remodeling, additions, commercial and residential framing, and custom carpentry 
  projects. This project had very little carpentry involved and it was not the type of job we like to 
  work on anyhow. I did tell them that they could call me back in a few weeks if they couldn’t find 
  anyone else and I would see what I could do. I have since learned, from this experience, to stick 
  with the answer “no” when a job doesn’t feel right. Of course, they called me back and said they 
  also wanted to build a detached garage with living quarters above (which is what we actually do) 
  also. This turned out to be a lie told to me to try to sway me. I said I would call my plumber, who 
  I was close with, had worked with on many jobs, and trusted completely. He said he was about to 
  retire due to cancer but could use another job to help with money. I agreed to take the job on, 
  despite not really wanting it and also already experiencing quite a bit of unpleasant tone and 
  conversation with the clients.
  
  This was all during May of 2021. I then gave them a referral to *** ********** and coordinated the 
  arrangement between them in order to get some plans drawn up to get a permit with. I hooked them up 
  with a great deal from the architect and have yet to charge anything or sign a letter of 
  engagement, all of these meetings and calls done so far for free on my end, to be nice. They did 
  not finalize the plans until 7/28/21, several months after my contact with them. At that point I 
  gave them a very nice proposal for around $20000 plus a general contractor fee of $3200. I told 
  them, again, that this wasn’t really my specialty, but they insisted on sticking with me. I feel 
  they thought they could get it done cheaper by hiring a carpenter to build a bathroom in a garage.
  
  The proposal covered the permit, demolition, framing, exterior siding, plumbing, electrical, and 
  drywall with all other items to be covered by the homeowner. I then applied for the permit on 
  8/18/21 and it became a mess. This was during the pandemic and KCMO was short staffed and didn’t 
  have any good reviewers. I battled with the city for months and finally got the permit on 11/4/21. 
  The clients falsely stated that work was to begin after labor day but I would never start a project 
  before the permit is approved as there may be changes plus we need to have in-floor inspections 
  before we can proceed. I still have yet to charge anything or even get an agreement with the 
  clients, which is my fault for being so trusting.
  Unfortunately, at this point my plumber had to decline as cancer had forced him to retire early and 
  I had to find another plumber. I should have backed out at this point but I try to help people out 
  and I don’t like to quit once I start something. So I contacted a company who had done a
  couple of jobs for me before and did fine. I told the clients what was happening, and also told 
  them that I was getting very busy and wasn’t sure how fast I could get to their project. They said 
  that they just needed it done by September of 2022 when they had a tenant moving in. I said that 
  should work and I would do my best but no guarantees since the construction world had become so 
  unpredictable.
  I will fully admit that the new plumbers could have sent a better worded estimate and been more 
  forthright about their knowledge of this specific plumbing situation. I should explain the 
  situation. The garage floor was concrete and had a floor drain in the middle. There was no easy 
  access to any other sewer lines and the clients didn’t want to tear the house up to run the new 
  drains, which is understandable if it can be avoided. I tried to come up with a plan to save money 
  and avoid this level of construction. The new plumbers scoped the floor drain to find that it was 
  2” and connected to the main sewer system of the house, which was vented to code. We discussed the 
  use of a grinder pump which would allow for the 2” drain in the garage floor to be utilized. We 
  also discussed the need to vent the system and the clients expressed that they did not want any 
  vents out the front or side of the house, and it would be challenging to run them up through the 
  rooms above and through the roof. I then asked about air admittance valves, which could eliminate 
  that problem. They said that should work and I believed them. The city of KCMO codes allow it. The 
  manual for the grinder pump says to follow local codes, and, again, KCMO allows them. The manual 
  for *****, the air admittance valve used, says it was ok, so that become the plan. Everything said 
  we could do this, we passed all inspections with the city as well. There did end up being a slight 
  gurgle in the toilet and we found out, after much research on my part, that there needed to be a 
  vent added to the outside just for the grinder pump. This would only be known by people who had 
  done this specific thing before, which I hadn’t. I tried. The rest of the plumbing work was fine. 
  The plumbers cut and jackhammered the concrete floor, ran all the drains, installed the grinder 
  pump, toilet, shower, and two sinks. The new plumber hired to resolve this (I recommended that we 
  hire a 3?? party before I finally quit) just had to cut the valve off the grinder vent line and run 
  it up through the roof. Which is the work we were trying to avoid but had not been covered in the 
  proposal of $20000. This work is on top of the other work.
  I’ll quickly address the other “mistakes” made before I move on to payment, or the lack thereof. I 
  should also at this point address how myself, my employees, and my subcontractors have been 
  treated. All of us have experienced multiple tantrums (with stomping feet), being screamed at, 
  insulted, argued with, belittled, and I was made fun of for missing time due to covid and my mother 
  passing. Very awful experiences but I still stuck with it, and so did my subs, despite none of us 
  wanting to be there. They also had an aggressive pit bull they let bark at us a few feet from where 
  we were working every time we were there. The electricians followed the plan that was drawn by the 
  homeowners, which didn’t have specific dimensions for the lights and outlets. The “mistakes” there 
  were the clients wanting things moved a few inches here, a few inches there.
  They did miss the dedicated circuit for the grinder pump, which was quickly remedied for free. The 
  plumbers had to move the vanity drain because the clients bought a vanity that didn’t match the 
  dimensions on the drawing. My carpenters boxed out a vent that was in the way of doorway that was 
  already too tight anyhow but I fixed it. All of these “mistakes” were fixed quickly and for free. 
  Also it should be noted that the only reason some of these “mistakes” were found in November and 
  December, after I had technically finished, was because the clients had yet to
  complete their finish work of installing the flooring, toilet, sink, etc. They were obviously not 
  in a hurry.
  One thing that occurred from the plumbers that I did not like was they installed a sewage pump and 
  not a grinder pump and tried to pass it off. The switching of brands was fine, ******* is just as 
  good as *******, but they need a grinder pump, not a sewage pump. Once we figured this out, I made 
  the plumbers swap it out and I paid for it. I probably won’t use those plumbers again for that 
  reason.
  At no point till now had I cursed or been impolite to these clients. However, when I finally 
  presented the first invoice, after a year of various work and most of the contract being completed, 
  the clients refused to pay anything. I had to threaten to not perform anymore work before I got 
  paid. I had paid for all plumbing, demo, framing, electrical, and drywall out of my pocket. It was 
  a battle and they finally agreed to pay me $10000, $8000 less than billed. I took this payment and 
  completed everything else I was contracted to do, which was to install siding. I finished during 
  the month of September 2022, a few days after the agreed upon date, so I offered to take $200 out 
  of my GC fee since it was after the goal. I also paid for all overages from the proposal, despite 
  it being a cost plus contract. I just wanted to get some of my money back and move on. Once 
  everything was completed, the clients called in for the final inspection, without my knowledge, in 
  order to close the job out and not pay me anything else. This is technically illegal as they are 
  not the designer or general contractor and this was not their primary residence.
  There is so much more to the story but hopefully this gets the point across. The additional work 
  the clients had to contract for the vent did not disrupt the work that was already done, the 
  original plumbing work is still useful and the new vent is built off that. The clients are having 
  to pay money in addition to the original work, not in lieu of. The clients received the benefit of 
  my and my subs labor and materials and don’t want to pay.
  I also will admit that I did finally tell them to f-off in January of 2023. I should not have done 
  that, and I will apologize. At that point though, they were refusing to acknowledge that the adding 
  of the vent was in addition to the work charged for, expressed a refusal to pay any more money for 
  anything, were screaming and belittling me again so I decided that I was done. I am not proud to 
  have quit but I am glad to no longer have to deal with these people, other than the resolution of 
  this dispute.
  I will not provide them with a release of liability form. I will present them with an equitable 
  settlement offer and if they refuse, will seek out binding arbitration per the terms of the 
  contract.
  I fully support a fair and just resolution for both parties.

  Customer Answer

  Date: 03/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: I am going to stick to facts based on emails, texts, videos, photos, contracts and
  invoices, attaching the needed ones to this statement. I will not use slander, lies, or
  inaccuracies or rant to prove my point, the facts will speak for themselves.
  THE MAIN ISSUE:
  The main issue stems from the lack of knowledge by Kyser and the plumbers he hired
  (****** * ****). The sanitary system they installed needs to be vented outside, they
  did NOT do it, leaving us with a bathroom that is unfinished, unusable and not up to
  code.
  “Sewage ejector pump systems are required to have piping attached to the basin in
  order to vent out odors and buildup of gasses. These vents need to be vented outside,
  and the pipe is often connected to the main stack in the home where your other piping
  connects.”
  The ******* Grinder Pump Installation manual states the need for an outside vent.
  The KC building code insists that the system vent gasses outside.
  The ******* Certified plumber that we had come to our house on 02-07-23 (for a second
  opinion) verified the system installed by ******** ******** was done incorrectly.
  ********* Plumbing stated: “Researched the work and found that the sewage pit needs
  to have neutral air to properly operate”.
  ********* gave us two bids, to complete ($3,500) and correct ($5,500) ******** ****.
  ************ also submitted a bid to fix the drywall ($1,000) torn out by the electrician
  and to be torn out with future plumbing work. All of these bids are attached.
  1-20-23 Kyser texted “I’m 100% willing to get a second opinion, cost assigned according
  to fault. If original plumber made a mistake, it’s on me.”
  2-2-23 Kyser realized his plumbers were at fault and that their omission was going to
  cost. He phoned me extremely agitated, spewing vulgarities, and saying “he was done”.
  I asked for a contractor release of liability form, signed and notarized. He then
  threatened me with “his lawyers” yet again.
  Video of plumbing gas escaping from the toilet due to improper venting (attached).
  ********* Plumbing invoice (to fix plumbing error/code violation) attached.
  ********* Plumbing invoice to complete installation of toilet and sinks, attached.
  ************ invoice (to fix hole left by electrician and plumbers) attached.
  After our October 5 payment we still owed $8,688.15 (info attached) for a full payment..
  The work was incomplete, so some of our payment was rightfully held back.
  The bids to complete the work approximate total $10,920.
  $10,000 (plus taxes of 9.2% approx $920.00) - $8,688.15 = $2,200
  Cost to complete work exceeds payment due by $2,200
  Resolution: We do not seek any monetary amounts from Kyser to correct and complete
  his and his subcontractors contracted work, we simply want the contractor release of
  liability forms from him and his subcontractors, signed and notarized so there will be no
  future liens on our home and no monies owed.
  In addition I would like to set a few items straight that paint an inaccurate, slanderous
  picture of us, the owners. The home at ***** **** **** ******** ****** ****, is
  occupied by my children, it is not a “boarding house”. There are no “pit bulls” or
  aggressive animals at the residence, the two dogs are housed in an upper level and
  never made contact with any workers. We did not mislead, lie to, refuse to pay, perform
  illegal acts, or ever talk or act disrespectful to Mr. Kyser or any of his employees or
  subcontractors. Neither of the owners ever met any of Kyser’s employees, the
  electricians or the drywallers. I met the plumbers once on July 5, 22 when they needed
  access to the property to run water lines. I showed them the owner supplied vanity,
  toilet, shower unit and shower panel (all prior to lines being run that day). My primary
  home is 200 miles from Kansas City, I drove there that day by their request.
  The following is the “background” of our year-and-a-half of working with Kyser.
  Permits from Kansas City. Attached spreadsheet, exported from *********.
  07-24-21 Architectural Plans received from *** ****.
  08-04-21 Incomplete/Voided construction permit.
  08-18-21 Architectural Drawing approved by KCMO and “Ready for Permit”.
  10-28-21 Kyser applied for the construction permit, NOT 8-18-21 as Kyser stated.
  11-03-21 Kyser’s construction permit issued (4 working days later).
  05-19-22 Plumbing permit applied and issued. Plumbers began April 22nd BEFORE
  “applied” date
  08-26-22 Electrical permit applied for.
  09-05-22 Electrical permit issued (five working days later).
  07-28-21 Kyser Proposal sent for first time.
  “Good Evening Thank you again for your patience, here is the proposal, finally! The
  numbers are not set in stone as I like to work as a "cost-plus" contractor, which is the
  most fair way to complete a project in my opinion. I tried to put down reasonable
  numbers that should be pretty close but we will get estimates from the subs and you will
  pay them directly what they charge, not what I estimated, which will hopefully be lower.
  My goal is to not drive any prices up and to deliver an excellent product. We can discuss
  the finer details if you think the proposal is in the right ballpark and please ask any
  questions you may have. My company will undertake quite a bit directly and we will hire
  competent subs for the rest. Thanks again! Doug Kyser”
  04-03-22 Plumbing contract (email below sent to Kyser from homeowner)
  “Hi Doug: Here is our understanding of the work to be done for the garage plumbing.
  Rough-in 3/4 bath.
  Install a one piece shower unit provided by the homeowner. Base to be supported by
  mortar or similar material.
  Install shower panel unit provided by the homeowner.
  Install stool provided by the owner, sample of bathroom flooring tile available for
  proper height of stack..
  Hook up vanity plumbing. Vanity provided/installed by homeowner. Rough-in
  needs to be for the single bowl vanity which is currently at this address.
  Provide and install ******* model 807-???? grinder pump and vent and basin with
  a sealed lid for 3/4 bath in garage storage room on other side of wall directly behind
  stool. Jackhammer floor and replace concrete. Haul away jackhammered concrete.
  Provide rough-in for utility tub in garage storage room next to grinder pump basin against
  wall common with bath. Do not place utility tub over grinder pump.
  Bring over auger and camera to look at floor drain to inspect (complete).
  One year warranty for parts the plumber provides and labor.
  TOTAL = $5760
  If we are understanding this correctly, we are ready to get started.”
  04-19-22 Kyser sent contract for the first time. (One year after quote request)
  “Good Evening I finally got the contract typed up. I try to keep them simple and friendly
  but please look it over and I'm open to discussion and will answer questions. I know it's
  last minute and I apologize but we should be good to start tomorrow even if you want
  minor changes. Thanks Doug Kyser”
  06-14-22 Contract sent back by Kyser with corrections. (two months later) Attached.
  “Here is the contract with those updated terms, meant to send it awhile ago...”
  09-27-22 Kyser sent initial copies of invoices.
  “Good Morning, I apologize for not getting invoices out sooner but here is where we are at so far
  and I would like to get this resolved before I install the door and complete the siding.”
  All invoices (except drywall) had included permit fees which were to be paid by
  Kyser. As stated in #10, page 4 of contract “Cost of permits are included in GC
  fee.” Some invoices were also added incorrectly or had overages.
  10-01-22 and 10-05-22 Kyser sent updates and corrections of the invoices.
  10-05-22 ******** gives $10,000 payment to Kyser. Although Kyser wanted a full
  payment, many items were incomplete.
  Electrical wiring not yet connected into circuit breaker box (completed 10-17-22),
  Plumbing still not functioning correctly (due to venting issue which we had been
  pointing out since October),
  Plumbers still to install toilet, mop sink and vanity plumbing per contract
  (incomplete),
  Electrical missing dedicated circuit for grinder pump (12-05-22 owner made
  plumber aware of the issue, completed 01-27-23),
  Carpentry, outside wall still unfinished (completed 11-05-22, not September as
  stated by Kyser).
  Owners completed 100% of demolition (nothing owed to or paid by Kyser).

  Business Response

  Date: 04/13/2023

  I would like to add that a majority of what is there I fully disagree with and would say are false. I did have contact with them, she was awful many times over, met with the plumber a few times and was awful to him, she does rent the house out to several students and the garage was for a disabled vet, the drywall work for the area the electricians needed access to was not $1000 but $300, KCMO does allow the use of AAV vents and the ******* manual says to abide by local codes, etc.  I don't want to quible and I'm ready to let litigation settle the  matter but I wanted to address that note. Also, the permit cost part was a mistype on my part in the contract but I didn't charge for them and overages were just things she didn't want to pay for.  Notice she didn't include my actual invoices, just her retyped version. The contract was cost-plus so if she added work, which she did by having us furring out walls, adding a recess for a medicine cabinet, and modifications for the cheap plastic doors they provided, then the price goes up by an hourly rate (per contract), which is what she was billed. We're talking a few hundred dollars.
  Hopefully this is the last you have to hear about this matter until litigation  is resolved.
  Thank you for your help

  Customer Answer

  Date: 04/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:I would like to address the errors and omissions by Kyser (General Contractor) and his
  subcontractors. Please note several errors/omissions were corrected by the homeowner
  after Kyser’s refusal to fix them himself or recall the subcontractors.
  When “homeowner” is mentioned, this refers to **** ********.
  Kyser’s own words will be quoted from his BBB statement, phone texts, or emails.
  Plumber:
  1). The plumber (as stated previously) switched the “grinder pump”. They installed a
  ******* instead of the contracted ******* brand. They also switched the type of pump (a
  sewage pump instead of a grinder) and the horsepower (a ½ horse pump instead of a 1
  horsepower). We saved the plumber time and money by allowing the use of the *******
  basin that they installed in their “switch” (to make a larger profit). We also settled for a
  ******* (not a *******) grinder pump so the already installed ******* basin could be used.
  Kyser: “One thing that occurred from the plumber that I did not like was they installed a
  sewage pump and not a grinder pump and tried to pass it off...I probably won’t use
  those plumbers again for that reason.” These plumbers were Kyser’s hired
  subcontractors and under his instruction, their work was overseen by Kyser and their
  errors are his responsibility.
  2). The plumber did not add the necessary and contracted mortar that was to be the
  base under the shower unit. The plumbing contract of 4-3-22 states “Install a one piece
  shower unit provided by the homeowner. Base to be supported by mortar or similar material.”
  We pointed this out to Kyser who added a concrete edge to block the view under the
  shower unit which (after using an led scope), showed the hollow center. This “edge”
  does not supply the necessary underneath support needed for showering individuals.
  We had to settle for an unsupported shower unit since the access is now sealed off.
  3). On July 5th, the plumber (with Kyser present) was shown the single bowl vanity,
  the shower unit, the shower panel, the utility sink, and the one piece beige toilet. Even
  after just being shown the vanity, the sink plumbing was placed to the center of the
  vanity and not lined up to the right-sided sink. The homeowner, NOT the plumbers as
  stated in Kyser’s statement, moved the plumbing on the bathroom side and the
  plumbing for the utility sink on the pantry/utility room side, which was also not lined up
  correctly.
  Kyser: “The “mistakes” there were the clients wanting things moved a few inches here,
  a few inches there...The plumbers had to move the vanity drain because the clients
  bought a vanity that didn’t match the dimensions on the drawing.”
  4). The grinder pump plumbing was not put into the walls as on the architectural
  drawing and in the contract, instead it was routed outside the wall, thus taking up space
  intended for shelving and other uses. This remains a problem, but cannot be remedied
  because the carpenters actually moved the wall over a few inches (not asking the
  homeowner), allowing the plumbing to be outside of the wall. See attached photo.
  5). The biggest plumbing issue is the omission of the vent stack to release the
  methane and other gasses from the closed system. The plumber returned to the house
  on 01/27/23 and loosened the AAVs (Air Admittance Valves which are designed to let air
  into the system), so the methane and hydrogen sulfide gasses could be released into
  the walls by going out through the same AAVs stacks. This is an unhealthy, illegal, code
  violation which could cause chronic illnesses and asphyxiation. A fix costing an
  estimated $5,500 was previously attached (provided by ********* Plumbing). Additional
  drywall repair estimate previously submitted from ************ is needed to patch the
  fix.
  On 12/06/22 Kyser texted homeowner: “The plumber suggested removing the vent
  access covers and unscrewing the vent caps in the wall to make sure they are pulling
  air.”
  On 12/12/22 homeowner texted Kyser: “a sealed tank needs to release air. The 3 vents
  installed at the house are intake, we have no release vent”
  On 12/13/22, Kyser texted homeowner, “You are definitely confused about venting
  though, you would definitely not want sewer gas vented into the house, that’s why
  stacks are vented through the roof. The purpose of the AAV is to provide a closed
  system where venting through the roof is not an option, such as in your case. The drain
  that the grinder flows into in the floor is what is vented for sewer gas. The AAV is what
  you need, not an additional sewer gas vent. There is probably a simple solution to
  what’s going on, although I’m sure you’d like to make it seem like everything is messed
  up. I’ll send you some info and you’re welcome to talk to another plumber.”
  From BBB statement Kyser: “I will fully admit that the new plumbers could have
  sent a better worded estimate and been more forthright about their knowledge of
  this specific plumbing situation ...there needed to be a vent added to the outside
  just for the grinder pump. This would only be known by people who had done this
  specific thing before, which I hadn’t”. At this point in his BBB statement, Kyser
  admits he did not know how to vent the plumbing. He also admits he hired plumbers
  that did not know how to vent the plumbing. ALL of this should have been investigated
  and learned upfront by Kyser and his plumber.
  The 4-3-22 plumbing contract stated “Provide and install ******* model 807-???? grinder
  pump and vent and basin with a sealed lid for 3/4 bath in garage storage room on other side
  of wall directly behind stool.” Kyser himself said of the vent, this is “work we were trying to
  avoid”. Also on 1-20-23 Kyser texted “I’m 100% willing to get a second opinion, cost
  assigned according to fault. If original plumber made a mistake, it’s on me.”
  6). The plumbers have not installed/set the toilet or the vanity, although Kyser states
  that this work has been completed by the plumbers in his statement. The cost estimate
  of $3,500 by ********* Plumbing to complete this contracted work was previously
  attached.
  Kyser: “The plumbers cut and jackhammered the concrete floor, ran all the drains,
  installed the grinder pump, toilet, shower, and two sinks.”
  Electrician:
  1). Bathroom light switch. The switch to control the lights above the bathroom vanity
  was and still is installed on the living room wall outside the bathroom door. See attached
  photo. The drawing for the electrical layout shows the switch should be inside the
  bathroom. When asked why it was not, Kyser said (via a phone call) that “it was the best
  spot for it and outside the bathroom is the place where they are installed in commercial
  buildings”.
  2). Bathroom exhaust fan was installed backwards with the vent opening towards
  the front of the house. It was supposed to vent towards the back of the house.
  Homeowner had to disconnect the exhaust fan, reinstall, and re-wire for proper
  positioning for installation of exhaust piping.
  3). The two lights over the vanity were uneven, too high (hitting the ceiling), and not
  centered. The lights were made available for the electrician before wiring. The
  homeowner had to reinstall, reposition, and re-wire the lights to fit properly over the 5
  foot vanity (which was also available and onsite).
  4). A four-plex outlet was missing from the living room wall. The outlet was on the
  original electrical layout given to Kyser. The electrician was made aware of the missing
  outlet on 10/23/22 and Kyser installed it on 11/04/22.
  5). In the pantry/utility room an outlet was installed too low and would be covered by
  the utility tub. Homeowner had to move the outlet up which included rewiring,
  re-installing, and drilling through the vertical 2x4 supports.
  6). In the pantry/utility room the grinder pump was erroneously NOT put on a
  dedicated circuit. This was pointed out during the final KC inspection. The homeowner
  purchased an additional 100’ of 12 gauge wire and an additional 20 amp breaker. The
  electrician corrected this on 01/26/2023.
  7). In the above process #6, the drywall was removed and remains unrepaired. See
  attached photo. Estimate for $1,000 previously attached from ************.
  8). Also in the above process #6, the electrician sawed a hole through my wood wall
  in the level above the utility room on 1/26/23. This remains unrepaired. See attached
  photo.
  Carpenters:
  1). The door between the livingroom and the main house was installed swinging the
  wrong direction. When this was pointed out, Kyser stated (via phone) that it “worked
  better that way”, but it was not correct because the door would collide with the opening
  of the utility/pantry room door and when open, this 36” door would also block the
  opening into the adjacent room. Kyser tried to get me to change the swing, this was
  because his crew boxed the ductwork too low for the door to swing into the room (the
  correct direction). Kyser fixed the framing error.
  2). The homeowners, not the carpenters or any other hired workers, completed
  100% of the demolition work and the hauling away of all the debris. I have a receipt
  from the landfill. Kyser stating he “paid” for this is inaccurate. Kyser: “I had paid for all
  plumbing, demo, framing, electrical, and drywall.”
  3). As stated in my prior statement concerning invoices, the carpenters overcharged
  by doubling the amount of trim board and nails used for the outside wall. The installed
  trim was 3” x 29’ linear feet and one single board was 6” x 16’, after cutting the board in
  the center, the carpenter was left with 3” x 32’, and that is what was used. The board
  was a left-over from another job and had a muddied edge (which was a give-away). A
  remnant of 3’ was left at the site. Also a receipt was not presented.
  In closing, a quote from our contract with Kyser:
  “Management of project includes ensuring all necessary components of the Plan are
  completed in a quality manner either by KCLLC and their employees or by supervised
  subcontractors and approved by the City through the inspection process, as well as
  approval by Homeowners.”
  Resolution: We do not seek any monetary amounts from Kyser to correct and complete
  his and his subcontractors contracted work, we simply want the contractor release of
  liability forms from him and his subcontractors, signed and notarized so there will be no
  future liens on our home and no monies owed. Kyser’s subcontractor work was still
  being completed on 1/26/23, over 5 months past the contracted completion date of
  08/20/22. To this day, the addition remains unlivable due to the incomplete plumbing
  vent issues and the torn up walls exposing wiring and insulation from his electrician.
  
  Regards,
  
  ******* ********