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Business Profile

Casino

AmeriStar Casino Hotel Kansas City

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at the Ameristar Casino and Hotel on 2/9/24 and 2/10/24. We had two rooms for each night. We have not received the deposit back of $103.23 per night for two nights on one of the rooms. We have called them numerous times and they keep telling me it’s been done which it hasn’t or that it’s our banks fault and I checked with them also. It has been over a week and I still have not received my $206.46 that they said would be refunded when we checked out. I have also left four messages for the hotel manager and she won’t call me back.

    Customer Answer

    Date: 03/04/2024

    The issue has been resolved.

AmeriStar Casino Hotel Kansas City is NOT a BBB Accredited Business.

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