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Business Profile

Charter Bus

Kansas City Transportation Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kansas City Transportation Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kansas City Transportation Group has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the Yellow Cab Service to arrange a transport via wheel chair accessible van on 11/21/22, for a doctor's appointment scheduled on 11/23/22 @ 10:00 am.
      They made the appointment and I had given as much details as was requested., (I'm in a wheelchair, I can go down the three steps, etc.
      I told the driver on arrival, that this was my first time arranging this service, and wasn't told there needed to be someone available to assist.

      As it turned out, I purposely had scheduled another appointment for 2:35, at the same location, and was hoping she could pick me up to come back home.

      She sent me a text message saying she was off duty, and suggested I call the dispatch.

      She should have told me she wouldn't be able to make future ride accommodations, unless there was someone, inside my home, to assist me.
      (She came inside to lift the transport chair---the kind you can push with small wheels), and I was able to walk down the 3 stairs).

      The driver (****** ************), gave me her cell number, so I could call her specifically.
      My next appointment was made in advance, for a much needed doctors appointment; and she was selected, and as the time approached, she declined the fare, due to the policy or practice that would prohibit such transport.... without some assistance.

      But I didn't have the time, or ability to arrange any other service.

      The dispatcher, apologized and looked for an alternative, but by then, I had to cancel, because I would not have been able to be seen because of the lateness of arrival.

      That doctor's appointment was crucial to my getting necessary treatment, not to a bank, or the airport, or grocery store.....and weather permitting I don't know when I'll be able to.

      Business Response

      Date: 12/27/2022

      A manager from KCTG will contact **** ******* by the COB tomorrow to discuss options. 

    Kansas City Transportation Group is NOT a BBB Accredited Business.

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