Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in for a visit in April 2022. Was in the dental chair when I was told that I needed a deep cleaning. They preformed the cleaning and I received a bill for $313 months later (August or early September). Called the office to dispute, they contacted insurance and I didn't hear anything until now, mid October. We reached out to insurance and they said that they never received notice prior to the deep cleaning and that's why it was declined. I called the dental office and they said "we assume that insurance is going to cover it, (the deep cleaning) so we don't do pre-authorization unless specifically asked by the patient." Instead of them making a phone call before preforming the deep cleaning, I, a single man on a tight income, am now stuck with this bill instead of insurance, due to the laziness of their employees. I went to write a ****** review and saw that other people have issues with the 'shady' billing department of Liberty Dental and want an investigation done on all the money that has been taken from their patients, when that money could have been covered by insurance.

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received dental treatment(s) at Liberty Dental Care in the summer of 2021. I believe they have engaged in deceitful billing practices as evidenced by not accurately quoting me at the time of service, verifying my coverage at the time of service but later stating my benefits had expired, and general lack of transparency over what I would be billed. Additionally, several months after my treatment, I received a notice from ******* dental that Liberty Dental had re-billed me and I am unclear what this was for or why this was done.
  
  Additionally, Liberty Dental seated a crown incorrectly. I was moving out of state so the dentist and practice manager told me I would receive a REFUND. Later, the practice manager told she could "refer me to a partner clinic in Florida," to have the crown fixed. THIS NEVER HAPPENED. When I visited the KC area I contacted Liberty Dental Care to see if they would fix the crown. I received a call from the dentist and she told me to email her some times that would work. However, due to HIPAA I felt uncomfortable sending her the requested information over unencrypted GMAIL. I called Liberty Dental Care back and let them know my availability and they told me that they were out of the office that day. Since I was visiting family and had prior obligations, I was unable to get in and they were unwilling to make any special accommodations.
  
  It's now over a year later and I still have this incorrectly seated crown that makes my smile crooked, causes me pain and migraines. Now, on 8/15/22 I received a bill for $1944.50 however the charges itemized totaled $474.00. I do not believe I owe $1944 as I was told I would receive a refund for this botched crown. I've tried to work with this practice, but they have not be forthcoming or transparent with me.
  
  Please provide me an itemized list of charges, show the refund for the crown services and if there is any outstanding money owed, I will be happy to make a payment arrangement to satisfy the debt.