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Business Profile

Dumpster Services

Premier Dumpster Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged an additional $660.40 for my dumpster rental. The website states that the dumpster rental has no hidden fees, a flat rate and comes with a weight limit, The company is now telling me it does not come with a weigh limit and charges .15 per pound. I would never have rented the dumpster under those terms. It was a 20 yard dumpster only a little over half full. I have an email confirmation that the total payment would be $351.80. Nothing in the order details says I will be charged .15 per pound for the dumpster. I have called 6 times and keep getting hung up on, transferred or into a general mailbox with no returned call after leaving a message. I have also sent 3 emails with no response. I would like a refund of the additional $660.40 charged on 10/26/22 after my initial payment. The company website has a BBB stamp with A+ rating however I was unable to locate them on your search. The address is a Kansas City Mo address but after further research a Mexico zip code. I have attached a copy of the email chain with my billing confirmation charge and order details. Also screenshots of the verbiage from their website.

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