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Business Profile

Editorial Services

Quetext

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Editorial Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a refund of charges for my trial subscription which Quetext made extremely difficult to cancel. It is my understanding that is in violation of the FTC Restore Online Shopper's Confidence Act. I emailed their support team explaining my issue that requested a refund of the two charges they made to my account on June 17th. I heard back from ***** from their support team and was informed my account had been canceled but the refund would be under "review." It is now June 24th and I have heard nothing back from Quetext despite several more emails that I have sent. I want a refund. This company obviously does not conduct itself in an ethical manner. My account is registered with Quetext under **********************.

    Kindly forward this to someone at this firm who will actually do his or her job and issue the two refunds.

Quetext is NOT a BBB Accredited Business.

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