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Business Profile

Exercise Machines

Oyo Fitness LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Machines.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oyo had a campaign on Kickstarter that I backed and the CEO died. We were sent an update in September 2022 of his passing and asked to be patient as they figure out what steps to take. They filed for bankruptcy In November 2022 without updating us or Kickstarter. I just found out this information today. They had over 2600 backers for the project that I funded. They raised over 500K for the project. Kickstarter got 5% of 500K and all of us backers weren't even given an opportunity to submit for our money back. Here is the information I have: ******** *** ******** **** **** ***** ** ******** * ****** ** **** * ****** ****** ** ****** **** ****** ********** **** ** **** ******* ********** ****** ********** ********** **** *********** ********** ******* ****** * ****** *** ****** ** ****** ** ******* **** **** ********* ***** *** ******* ** ***** ************* ***** ******** ***** *************************** ********* ********** ****

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 2 on 1 OYO exercise massage unit from a *********** program on 8/15th 2022 after it was funded. Got an email stating I would get an email in 9/2022 with a estimate delivery time & address verification. Next email was 9/27/22 stating **** ******* died in an auto crash & everything is in legal battle w/how to go on. Emailed OYO, no response, emailed ***********, no response. Past 60-days so my bank will not refund the $195 I paid for product since it is 60-days from purchase.
    Have not received the product, email with any information as of 1/9/2023.

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased OYO's NOVA Gym for my husband in approximately January 2022. Within less than one year, the 10 lb flexpacks are fraying and need to be replaced. I sent an email to the address that accompanied my order confirmation (********************), but that email was returned as undeliverable (the address no longer exists). I searched the FAQs on the company's website and did not find an answer to how to order replacement parts. On the Contact Us page of the website, the customer service email address is listed as ******************************. I sent an email to that address to request information on replacement parts; that email was also returned as undeliverable (the address no longer exists).

    The only website I could locate online with replacement 10 lb flexpacks is **** *** (***********************************************. However, the purchase price is $35 and the shipping is $50, as evidently the site is based in Singapore.

    I would like OYO to stand by its products and provide a US-based customer service contact that is still in effect. I would further expect the company to send me replacement flexpacks at no cost, as the original packs wore out within 12 months of purchase.

  • Initial Complaint

    Date:11/19/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OYO Fitness leveraged StartEngine to gain investors in the company. I invested $1000. In total they raised over $550k. In October the owner died and they have since taken the website down, stopped answering phones and stopped answering emails. All of this because the owner of the company died. They owe people thousands of dollars. Something needs to be done!

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Nova personal gym, [***** *******] (June 8, 2021) for 159.00 that has a 3 year warranty. On Nov 1, 2022 I emailed the customer service team and received and auto reply email to inform me of the founders passing back on Sept 4, 2022. The site seems live and still accepting orders however the customer service email states is no longer being monitored and after emailing on 11/8 the email has been disabled. An exchange would be preferred, however if with the change in ownership if a refund is easier that is fine.

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Oyo fitness equipment is broken and the customer service is not working with me on replacing the equipment . ***** *********

Oyo Fitness LLC is NOT a BBB Accredited Business.

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