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Business Profile

Eyeglass Suppliers

Eyeglassframes4less.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Feb 21, 2025. I have not received confirmation, shipping instructions, or the item. The phone mailbox is full. 2 of my emails have bounced. I got one response and have not heard from the company since.

    Customer Answer

    Date: 04/11/2025

    I don't know when he issued a refund, but I have not received it. This company works in bad faith and I'd hate to see others fall for his fake store. Someone needs to shut it down.

    ******

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered eyeglasses from this website and I never received them. I’ve emailed trying to get my money back and their mailbox is full.

  • Initial Complaint

    Date:07/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 18, 2024, I purchased frames from this business for $170 using a health savings account **** debit card. The website required me to create an account, which I did. The automatic reply that I received once the order was placed indicated that I would receive an email with information about my purchase. On July 19th, I still had not received an email so I attempted to contact the email and phone number listed to inquire (see uploaded photo 1). Neither the email nor the call went through. I checked the status of my order and noted that it had been placed but was awaiting fulfillment (see uploaded photo 2). Later, when I attempted to go back to the website, the website no longer existed. I would very much appreciate your assistance getting a refund and getting this matter resolved. Thank you!!

    Customer Answer

    Date: 07/22/2024

    Hello,

    Apparently, the computer outages last Thursday (7/18/24) adversely affected this seller and I was able to reach him today and I believe that my order will be fulfilled after all. 

    I would like to withdraw my complaint.

    Thank you,

    ***** ******

  • Initial Complaint

    Date:04/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 5, 2024 at 9:13pm CST I purchased a pair of eyeglass frames from **************** and was provided an order#****. The price was $289 and I paid using ****** linked to my bank account. April 8, 2024 the funds were withdrawn from my account via ******. I have received zero emails or communications from the business, and it has been 2 weeks today, April 19th. The receipt (attached) states "an email will be sent containing information about your purchase. If you have any questions...email us at ***********************com or call us at ###-###-####." The voicemail box states it's ********* from eyeglassframes4less" but the mailbox is full.

  • Initial Complaint

    Date:02/19/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi It’s been 19 days and no action from the seller. No communication at all and the email ****** has for this seller comes back non deliverable. I am looking for a full refund at this point since nothing has been sent and no communication. The seller has obviously received my payment but does not respond to anything. Most likely a drop shipper scammer. Takes orders but never delivers. The website is ************************************ And i used the ****** link from this site. Please help provide a full refund. I was charged 149US from my ****** account which is ********* ****** *********** ****

    Business Response

    Date: 02/29/2024

    eyeglasses were refunded to ***** in full. the amount was $149.00

    ***

    Customer Answer

    Date: 03/01/2024

     
    Complaint: ********

    I am rejecting this response because: I want other people to be warned of the sellers terrible business practices.  No communication with me when I asked for a refund from the seller and forcing me to escalate with ****** to get a refund.   Thanks ****** for protecting me from sellers like this.  I assume this was always the plan with this seller.  Ignore the client’s refund request and ****** will reimburse them.  Seems like a terrible business practice to me.  Please let others know so they can avoid this seller.

    Sincerely,

    ***** ****

    Business Response

    Date: 03/25/2024

    we reached out and resolved this 

    Customer Answer

    Date: 03/25/2024

     
    Better Business Bureau:

    I would like to end this dispute but want others to be aware of what it took to get my refund from ******.

    Sincerely,

    ***** ****

Eyeglassframes4less.com is NOT a BBB Accredited Business.

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