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Business Profile

Family Practice

Truman Medical Center Lakewood

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ,
    I am writing to express my deep concern and frustration regarding my recent experiences with Truman Medical Center East.
    On ***** ** ********** I was physically assaulted by [Name of Person/Staff] at the hospital while visiting my father. This incident was completely unprovoked and left me both physically and emotionally traumatized.
    Furthermore, today, ******, I attempted to seek medical attention at the same facility. Despite being a patient, I was denied timely medical services and was told that it would take approximately 3 hours to be seen. This is unacceptable, especially considering that other patients were being seen promptly.
    This series of events has severely impacted my well-being and trust in Truman Medical Center East. I believe that such mistreatment and inefficiency are indicative of a larger problem within the organization.
    I urge the Better Business Bureau to investigate these matters and take appropriate action to hold Truman Medical Center East accountable for their actions. I would also like to request a formal apology and compensation for the physical and emotional harm I have suffered.
    Thank you for your time and attention to this matter.
    Sincerely,

    Business Response

    Date: 01/07/2025

    Thank
    you for bringing these concerns to our attention. The care of our patients is
    our first priority. We have reached out to this patient for resolution.

Truman Medical Center Lakewood is NOT a BBB Accredited Business.

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