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Business Profile

Flags

All Nations Flag Company Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my merchandise from All Nations Flag Co. I ordered 2 flags back in April and my profle on their site has said "order complete" for 4 weeks. However, after emailing them 3 times, I have received replys and no status of my order. Ie: has it been shipped, etc.

    Business Response

    Date: 06/19/2024

    I e-mailed the customer (e-mail with date and time stamp attached) to let him know we were changing the sports flags on our site, and the one he selected was not available. I attached a new design that was available which was an upgrade, and asked him if he would like that one instead. I never received a reply from him. When searching I am only showing one e-mail from him, not 3, and the one he sent we responded to, and didn't receive any correspondence back. The amount he is disputing is also a little higher than what he spent with us. I have e-mailed him again, and still received no responses from him. 

    I hope this shows that we do not ignore our customers, but reach out to them first (which we did, right after the order was placed) and try to remedy situation quickly, so there is no issue. We however have not received any responses from him at all, and had no idea there was even a complaint until we received your letter yesterday (6/18) in the mail. 

All Nations Flag Company Inc is NOT a BBB Accredited Business.

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