Reviews

Review Details

• Review fromCalvin R

  Date: 05/30/2025

  1 star
  I had a nightmare experience. The project was initially estimated to take one week. In reality, it dragged on for nearly two months. From the very beginning, communication was abysmal. We were repeatedly told that our water would be turned back on by the end of the day—only to return home to a house with no running water.
  Jonathan’s bid on the project was inaccurate. He assured us that the work could be completed without cutting into the driveway. That turned out to be false. Not only did the driveway have to be cut, but Jonathan also refused to complete the concrete repair in a reasonable timeframe.
  As the delays mounted, so did the excuses. Eventually, he began screening our calls and refusing to respond, even while our home was still without water. This level of unprofessionalism is unacceptable, especially when dealing with something like a home’s water and sewer system.
  Near the end of the project, we discovered that no permit had been filed with the county. I personally called and confirm this with the county office. And after the project was finally complete, when the inspector came out, the project failed inspection due to multiple errors—further delaying completion. He demanded full payment before the driveway was restored, claiming it was a “separate job”—even though the need for driveway work was a direct result of his own miscalculation. Falcon didn't even end up completing the project-- just told us that we moved to the bottom of their list and told us they might get to us.
  There were other issues as well, but frankly, this review is already long enough. The bottom line is this: communication and honesty are the foundation of any reputable business, and this company demonstrated neither. What should have been a straightforward project turned into a stressful, drawn-out ordeal that left us without basic utilities for far too long.
  I would not recommend this company to anyone.