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Business Profile

Granite

Kansas Granite Mart, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kansas Granite Mart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kansas Granite Mart, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Currently, there is a dispute about measurements taken for a cabinet and countertop install.
      We had paid for a custom-cut pantry to fit in an area of the kitchen. After the installation, the doors hit the fan. We have paid for a coffee bar and cabinets above it. Due to not measuring correctly, the door does not open all the way due to it running into our sliding door blinds. We were told the entire project would be completed in a couple of days and would start in 3 weeks. They started within 3 weeks, but after the cabinets were installed, we were told the countertops would not be installed for another 3 to 4 weeks. They sent a new contract for us to sign 3 weeks after we signed the first one and changed the contract. The changes to the contract were to cover their mistakes and add a 3 to 4-week install time to the contract, which was not there before. We have not signed the new contract. This company has a lack of communication and responsibility when errors are made. In our communications, they ignore some of our issues and do a poor job of detailing what the next steps are. I think we need a mediator in order to come to a settlement.

    Kansas Granite Mart, Inc. is NOT a BBB Accredited Business.

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