Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had abmay come out twice and had a great worker that was very careful in snaking/ cleaning out the pipes/drains due to toilet not draining out. Due to more access needed, we had our own plumber change the toilets piping so abmay could come back out and get their mechanical "snake" all the way through. Welo they sent out the supervisor whom didn't care at all! Wasn't careful at all and everyone heard a loud bang and yes he got it through but completely destroyed the pipes. The water now just stands in them and toilet can't flush at all. We are using buckets. We believe he broke and pushed through a pipe . He simply left. This is 1000s of dollars of damage likely and we don't have the money. We are looking to hire roto rooter with a camera to see what this irresponsible jerk did to our pipes. Law suit will be filed

  

  Business Response

  Date: 05/10/2024

  Dear *** ********

  Thank you for bringing this to our attention. We constantly strive to provide a wonderful experience and are devastated when we fall short.  I will be forwarding this over to the trade manager for review. We will contact you as soon as possible. 

   

  Thank you 

  AB May 

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the **** **** Warranty plan with AB May for over 10 years. On April 2nd 2024 I needed to get a new water heater as mine stopped heating water. The technician came over and verbally gave me my options to purchase a new water heater. It was important to me to choose a model that my $2000 warranty could cover. I chose the $1700 50 gallon model. I was charged an additional $1830 over my $2000 dollar coverage. My technician would not give or email me my invoice with details of why I was overcharged so much. I called customer support multiple times and was given multiple guarantees of a call back which I never got. Eventually I was emailed my invoice. Despite the fact that I CHOSE the $1700 model my technician instead chose the model costing $3356! My tech apparently felt he could intentionally lie and manipulate for a commission. As a home owner with a home warranty I trust in a company that gives quality and sound advice to do their best to help me when I’m a difficult position. This was clearly not the case. On top of that I requested 3 years ago to not send this technician over to my home! He is rude, argumentative, and rolls his eyes if you don’t purchase what he tells you to purchase. I find it ridiculous that no one would ever reach out to me to take care of this clear unethical behavior from a technician.

  

  Business Response

  Date: 04/30/2024

  Dear *** ********* 

  
  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.
  Our customer resolutions team is working hard to look over your account and get you some answers. We will reach out soon. 

  
  Sincerely,
  AB May

  Customer Answer

  Date: 04/30/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AB May used predatory practices on my 98 year old grandmother ******* ****** who has been a long standing customer. Apparently they had installed the wrong size furnace originally which caused a system malfunction back during the freeze this last year. Rather then fixing their error the sold my grandmother a new HVAC/Furnace at a ridiculous price of $13k+ after a $2250 “discount”. The neighbor ***** is always contacted when AB May is to come out even when doing something as simple as changing a filter, however they did not contact the neighbor for this transaction. Instead took full advantage of the elderly. This needs to rectify and ASAP. I am also prepared to contact local media in regards to AB May’s actions. A swift resolution is needed.

  

  Business Response

  Date: 04/16/2024

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced.  I see our customer advocacy team is already working with you. We will reach out to you soon

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customers should exercise caution and avoid using ABMAY. Please beware DO NOT use ABMAY. I had damages to my house because an ABMAY tech made an error, I consulted with a manager who denied any wrong doing, this resulted in me challenging her authority and seeking out a claim with their insurance company, which is a dispute I ultimately won. I intended to sever ties with ABMAY once repairs to my home were completed, to guard against any further issues. As I began to file this complaint I came across another complaint on the BBB site which echoes my own predicament exactly. My water heater failed, and I was quoted $4000 for a replacement, with a $2000 discount due to my AB MAY warranty. This left me paying $2000 out of pocket, the same amount I would have incurred without any home warranty service through another company, this fact just highlights the LACK of value in their service plan.
  In a different incident, during a routine AC/Furnace maintenance check which is included in the service plan, I was informed that my AC unit was irreparable and needed replacement, costing nearly $15,000. Surprisingly after asking for a second opinion, a subsequent ABMAY technician was able to repair it, saving me from an unnecessary expense. The last straw came when, after deciding to cancel my service, the retention department contacted me to negotiate a new agreement. We settled on a $9000 deal for a new AC, furnace, and tankless water heater. After I signed the estimate, they retracted the offer, claiming a mistake had been made and only a traditional 50-gallon water heater could be provided at that price. Despite my protests that our agreement specifically included a tankless model, they refused to honor the original terms, offering only a 50-gallon heater as a compromise.
  These incidents are just a few examples of the numerous problems I've encountered with the company over the years. I strongly advise AGAINST using ABMAY, rating my recommendation at a firm -10/10. I DO NOT advise using this company for a home warranty.

  

  Business Response

  Date: 04/11/2024

  Dear *** ***** 

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.
  If you have any further questions or concerns, please do not hesitate to contact us.

  
  Sincerely,
  AB May 

• Initial Complaint

  Date:03/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2024 at approximately 1:00pm a plumber, Michael, from AB May came to my home. The plumber came to repair the handles on my son’s bathroom shower. He recently switched those handles out, but one came loose. And finally he switched out a valve on his toilet.
  
  After he finished, my son and I went to the movies. When we came home, it was raining in our living room. Another plumber from AB May came, ***** and told us the the valve was NOT PROPERLY INSTALLED. He said that the previous plumber, “tightened the supply line to the tank, but did not get the supply line to the shut off tightened, properly”.
  
  I spoke with ***** ****** on Friday and he told me that whatever AB May was responsible for, AB May would fixed.
  
  March 14 was the first and last time I spoke with *****. I have called consecutively since the 14th, ***** refuses to return any calls, his supervisor refuses to take or return my calls, customer help wasn’t helpful. Paint is chipping off my ceiling, my paint job on the wall near my kitchen, bubbled up and paint came off, my carpet, which is less than two years old is missing part of the carpet pad.
  
  I’ve been a customer with AB May since August 2025. It is typical and disgusting that ***** would rather cover his bottom line and just expect the problem to go away.
  
  —I want my ceiling, scraped, repaired and repainted
  —I want my wall repaired and repainted
  —I want my carpet pad replaced and stretched.
  —I want my fee waived for April
  
  It is outrageous that I am spending my Easter Sunday filing a claim.

  

  Business Response

  Date: 04/02/2024

  Thank you for bringing this to our attention. I’m so sorry for the delay in getting back to you. I understand your frustration and we are working to get you taken care of.  I have forwarded your information and claim to the supervisor and will be following up to make sure you are reached out to regarding this matter.  I am also going to waive two months of your agreement  April and May. 

  Customer Answer

  Date: 04/05/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID *********  I will accept the fee being waived for April and May.  However, I've already been charged for April, So I would need to either be reimbursed for April and having my fee waived in May or having my fee waived for May and June.  I am also willing to work with the insurance company.

  
  
  **********
  
  ****** *******

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TO EXPLAIN THE REST, THE SERVICE GUY **** ****** WHO WAS
  SENT ON THE MORNING OF THE DATE OF THIS LETTER CAME OUT AND INSTEAD OF LISTENING TO THE CONCERNS OF THE CUSTOMERS WENT INTO
  A LONG RANT ABOUT HOW HE WAS A MASTER LICENSED technician WHO BEEN DOING THIS 22 YEARS AND USE TO OWN HIS OWN COMPANY, HE SAYS THATS WHY A.B MAY HIRED HIM. HERE'S MY ISSUE, I DID NOT CALL HIM TO MY HOUSE TO HEAR ABOUT THE BUSINESS HE USE TO RUN, I CALLED A' .B. MAY' TO FIX WIRES HANGING, REMOVE AT&T CAMERAS WHICH WERE TOLD TO ME BY THE LAST PERSON THEY WOULD REMOVE IT, BUT DID NOT WHEN I PAID ALMOST $1,000 TO GET ARING CAMERA INSTALLED, AND TO FIX 2 LIGHTS NI MY BASEMENT THAT TURN OFF AS SOON AS YOU TURN ON WHICH WAS SHOWN TOHIM.AB. MAYISABUSINESSWHOSHOULDNOTWANT THEIREMPLOYEES PROMOTING THERE OTHER COMPANIES. I DID NOT LOOK UP **** ****** PRIVATE COMPANY, IT'S FINE FOR HIM TO COME AS AEMPLOYEE OF AB. MAY, BUT THE REST OF THAT INFORMATION HE TELLING ME UNCALLED FOR, AND UN-NEEDED.
  full letter attached below. 7 pages. please send to ab may

  

  Business Response

  Date: 03/18/2024

  Thank you for bringing this to our attention Ms. *******,  We take feedback seriously. This will be sent to the trade manager and will reach back out to you as soon as we can. We apologize for the inconvenience. 

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DISCLOSURE -- This complaint is not about my A.B. May technician, J.T. White. I believe he was simply doing what he was trained to do, and we had a cordial interaction. My issue is with A.B. May's deceptive "bait-and-switch" sales practices and price gouging.
  
  BACKGROUND -- I contacted A.B. May to fix a very simple problem. I have a toilet that is ghost-flushing, and the plastic parts in the tank just need to be replaced. Before contacting A.B. May, I had a reputable plumber (****** **** *****) provide a diagnosis and an estimate. ****** **** ***** confirmed the plastic parts in the tank simply needed to be replaced, and the estimate was for $180 (parts and service). To me, this is reasonable. But I wanted to get a second estimate so I could be more informed about my options.
  
  MY EXPERIENCE -- As stated above, I simply wanted the toilet to be fixed, that is all... Instead of taking care of my stated request, my technician informed me he needed to take pictures of my basement utilities, HVAC, sump pump, and more. He went outside to turn on and off my water faucet for some reason. He then came back inside to perform a “water quality test.” Before he proceeded with the test, I asked if he could just provide the estimated cost for my stated request. I was informed, if I did not sign up for one of A.B. May's home maintenance plans, my cost would be $813! I was completely shocked.
  
  I had to pay an $89 "service" fee to simply be price gouged, and I was required to sign two disclosures on the iPad saying I authorize the payment and was happy with my technician's communication. Any company can just show up to someone's home, provide an outrageous estimate, and leave after charging a "service" fee. This is a scam, and the consumer should know about it.
  
  RESOLUTION -- I request a refund of $89. My experience did not correspond to the expectations on A.B. May's website of a standard “service” visit. I did NOT request a sales consultation! I requested a service.

  

  Business Response

  Date: 02/27/2024

  ***** *** ********** 

   

  Thank you for bringing your concerns to our attention.  Our technicians charge flat rates for repairs so the estimate you were provided also included the labor, skills and flat rate to fix the issue.  We are a very reputable company through out Kansas City and value all of our customers. We are sorry you experienced disappointment. I will be refunding your $89 and hope you may decide to do business with us in the future. 

   

  Thank you 

  Customer Answer

  Date: 02/27/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me as long as the refund occurs in a timely manner (within 3 business days).
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19. ABMay workman came to my house to fix a toilet that was continuously running. He informed me that it needed a new flap. He also indicated I might want to replace a handle on the shut off valve to the toilet. It wasn’t something that was broken so I declined. I signed his iPad saying he could replace the flap. When finished he said it was $352.00. I was not expecting that large a fee. Flap replacements are under $20.00. I would not have agreed to pay that price. He informed me that he had told me the price and by signing I had agreed. I paid with a credit card they had on file. When he left I called the company and eventually talked with a woman who said she’d get back with me. She also said that big companies have a lot of overhead. She thought that the price I paid was correct. I haven’t heard back from them.

  

  Business Response

  Date: 02/13/2024

  Dear Ms *****,  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We charge a flat rate price for this service and the price is what you signed for when accepting the estimate provided- this also included the labor and experience of the technician to install a new flapper, new supply line and new fluid master. So sorry for the confusion. Let us know if there is anything else we can do for you 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/13/23 upstairs toilet repair with subsequent destruction of ceiling in 2 lower rooms, hanging towel rack, toilet, and cracked tile floor (when the AB May workers dropped a lead pipe from the ceiling). The workers replaced the toilet with a cheap, flimsy one that clogged 3 times in 3 days. Our previous toilet was an expensive, modern piece.
  
  4/14/24 I paid $2227 for the above.
  
  6/7/23 I paid $100 for an estimate from Schloegel for repairing the tile floor. (1. replacing one tile with a single unmatched tile $906. 2. replacing a few tiles with unmatched ones to make a random pattern $3014. They were unable to provide an accurate quote to replace the entire tile floor because it appears to be interconnected with the shower, which would then also have to be replaced...) Per their quote: “***Note - The new tile likely will not match in color or style due to variances in lots and manufacturers. ***Note - New grout color may not match exactly due to age and exposure of the existing grout.”
  
  7/12/23 I paid Anything Drywall $500 to repair what was left hanging open on my ceiling in two separate rooms.
  
  9/13/23 replaced downstairs toilet (with one of equal quality to our previous one) and further evaluate tile.
  
  I have called 4 times in the last 2 weeks without a call back. I have emailed with no response on several occasions. My main point of contact (whom has not been contacting me...) is ***** ******.
  
  2/2/24 ***** ****** emails me and offers $906 to replace one single mismatched tile "in a timely manner so you can schedule your repair as quickly as possible." [295 days later]

  

  Business Response

  Date: 02/05/2024

  **** *** *********

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible. I have forwarded your information to the manager and someone will be reaching out soon. 
  

  
  
  

   

  Customer Answer

  Date: 02/05/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this course of action is acceptable. I will await further response and resolution.
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AB May failed to do the work contracted for on attached Ticke* ******** for $3,832.00 dated 5/02/22. Additional work was contracted for on attached Ticket ******** for $10,651.00 dated 2/10/20. AB May's Invoice ********** was dated 1/15/24. All three of these documents are attached.
  
  In reference to the above Ticke* ******** for $3,832.00 dated 5/02/22 AB May service technician ******* ******* on 1/23/24 did an inspection of the work performed by AB May on 5/02/22 and told me that "about half of the work you paid for on 5/02/22 wasn't done. The main drain repipe wasn't completed. Your bathroom sink repipe wasn't done. The replacement and repipe of your cast iron toilet was not done. Your toilet should have been removed to allow for the repipe and a new seal should have been applied to your toilet. None of this was done. Other things that should have done were not done that you paid for. Apparently the two AB May service technicians who did the work on 5/02/22 were just too lazy to do all of the required work and decided to get by with what they could".
  
  The above is an exact quote of what AB May service technician ******* ******* told me on 1/23/24 when he did the inspection of the work that was performed on 5/02/22 by the two AB May service technicians. When I heard this I was extremely upset because I have put my trust in AB May for numerous years. I have paid for the AB May Gold Plan Service contract for all of those years. The current Gold Plan Contract is for $960.00 for 9/27/23 to 9/26/24.
  
  Since AB May performed the work on 5/02/22 my bathroom sink would not drain properly. Only a small trickle of water would drain from the sink. This was a big annoyance. I would mention this to the AB May service technicians when they performed their semiannual HVAC inspections at my house on **** ****** **** ******** ** ****** I was told that they didn't perform plumbing work. That would have to be done by another division of AB May.

  

  Business Response

  Date: 01/31/2024

  ****** *** ******* 

  I've had a chance to review your complaint, and I'd like to apologize for the frustration of feeling like we have let you down.  We are going to be investigating and will be in contact with you soon.