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Business Profile

Hemp Products

CBD American Shaman, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hemp Products.

Important information

  • Customer Complaint:
    The corporate office for CBD American Shaman is based in Kansas City, MO. There are 15 corporate owned stores and approximately 400 franchise locations that are individually owned and operated nationwide. Corporate office only handles complaints and customer reviews for the following corporate owned stores:

    916 NE Maynard Road, Cary, North Carolina
    2138 Wayne Memorial Dr, Goldsboro, North Carolina
    6705 Pine Forest Rd, Pensacola, Florida
    16970 Alico Mission Way Suite 303, Ft. Myers, Florida
    23420 Lorain Road Unit 200, North Olmsted, Ohio
    15000 Detroit Avenue, Lakewood, Ohio
    19321 E US Hwy 40, Independence, Missouri
    4201 South Noland Road Suite S, Independence, Missouri
    8038 North Oak Trafficway, Kansas City, Missouri
    3160 S Campbell, Springfield, Missouri
    121 Express Ln Ste D, Lansing, Kansas
    821 SE 4th Street, Moore, Oklahoma
    10893 N Scottsdale Road, Suite 113, Scottsdale, Arizona
    1455 Hickory Dr Suite 1-B, Las Cruces, New Mexico
    12760 La Mirada Blvd., La Mirada, California

Complaints

This profile includes complaints for CBD American Shaman, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CBD American Shaman, LLC has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some products from American Shamans website during a special promotion where they were offing free products depending on the amount you purchased, you received more if you spent more. I have the email order as proof of my order. They never sent me the free items and claimed they are on backorder but they show as purchasable via their website. After I complained about it they tried to tell me they never offered that promotion but they clearly did or they would not have been in my order. After I complained about this my order information suddenly disappeared from their website. Luckily I have the email order confirmation still. They were defrauding people by offering them free items and promising more if you spent more then not fulfilling the order, lying about the promotion then removing my order from their site. Clearly a fraud scam to the customers especially saying the items are backordered but are available on the website. I either want my money I paid back in full or all the items sent to me that were promised. I highlighted the 3 items with the quantity of three highlighted, so 9 items in total.

      Business Response

      Date: 02/26/2025

      We appreciate the opportunity to address this matter. We have reached out to the customer to apologize for any misunderstanding and have provided twice the amount of the free product listed on her order form as a goodwill gesture. We sincerely regret any inconvenience this may have caused and remain committed to providing excellent service. We value the customer's business and hope to continue serving her in the future.

       

      Thank you, 

      *** *******

    CBD American Shaman, LLC is NOT a BBB Accredited Business.

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