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Business Profile

Mailing Services

The Mail Center
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The mail center Kc has been providing me with virtual mail services for over 1+ years. I have always had issues getting them to timely respond, but recently the business indicated that they would not be providing that service to me and would start charging me for storage fees. When I asked for a contract that said I agreed to that, they sent an unsigned one (a signed one does not exist to my knowledge as I would not have utilized the service if I had known they would not fulfill it). I asked for a signed copy, none has been received and the business won’t respond to me at this point even though I have tried to reach out. I offered to find a new mail service, if they send my remaining mail to me at their cost as I still have a couple months left, but the business did not respond, has not been performing the mail service and is interfering with my mail access. Any help is much appreciated.

    Business Response

    Date: 01/28/2025

    We are not cancelling this customers' service. This customer has chosen to not renew her mailbox contract which expires feb 10th. We always contact the MB customers 30 days prior to their renewal, and she has informed our business office numerous times that she will not be renewing her service. That is her choice, and we honor it as long as she returns the keys and building badge as per required for security and federal regulations and per her contract. She has informed our business manager last week that she will not be returning the property to us. If she does not, we will have to send her to federal collections. However, in the meantime, she is still qualified to receive her mail services as per the contract and has been receiving any mail that comes in for her. She has requested that her mail be forwarded to her, and we have explained to her that we can do that as long as she pays the required forwarding fee. In addition, we do not hold mail over 60 days. That mail will get shredded automatically unless she requests it to be forwarded and pays the fee or comes and picks it up in person. None of the two options have been exercised by *** ********. We have no problem continuing her services as per contract. She must simply understand and comply to what is required per the mail box services agreement. She still has time to renew her box prior to the expiration date of February 10th. She is aware of how to do so. Please see the attached proof of the contract, explanation of services. Communication to *** ******** about such and proof of the last mail that was scanned and sent to her based on what was received by the USPS postal services.  

    Business Response

    Date: 02/07/2025

    Her Mailbox will expire on Monday the 10th of February, there will be no additional charges or fees due as long as all federal key and badge property is returned prior to that date as per contract and as been explained numerous times to *** ********. Any mail that comes in after that date will be returned to sender and not accepted as she did not elect the forwarding option when she started her PMB Service. 

     

    Thank you

    Customer Answer

    Date: 02/11/2025

    I would prefer not to publish any response other than that the complaint was responded to and the consumer remains dissatisfied. Thank you

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