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Business Profile

Medical Lab and Testing

Cynergy Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being offered employment with ****** ******** I underwent a drug test with cynergy which returned a positive nicotine test. What should have been a simple process of me submitting my prescription medication which would have cleared my test has turned into months of me calling and going back and forth with their unprofessional staff and now I'm quite fed up and willing to take legal action. *** ******* has been the main contact and I have complied with his request but he always comes with different Information I have been requesting to speak with his manager for months and I have gotten absolutely nowhere. I provided the information to the pharmacy where the prescription was filled and he called the wrong one to verify, I submitted medical records which he claimed that his team member *** *** called and wasn't able to verify which would not have been possible due to HIPPA so at this point it seems I may have to proceed to further action if I do not get this resolved in a timely manner.

    Business Response

    Date: 12/27/2022

    *** **** ******* is the Chief Medical Review Officer for Cynergy Wellness, Inc., and is the senior physician for our practice. 

    *** ******* case has been reviewed again, and we have reconfirmed that the actions taken on the part of our Medical Review Officers and staff at Cynergy were professional in nature and accurate based on the information that was provided by *** ******

    **** ******* information was reviewed and reported to ****** ******** in a manner that is consistent with standard operational procedures, expert medical judgement, accuracy, and timliness of reporting.  

     

    Many Thanks!

    Customer Answer

    Date: 12/27/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 

    Complaint: ********

    I am rejecting this response because: This is a generic response that did not resolve any of the concerns I listed prior. When I called and spoke to *** ******* on 12/21/2022 he told me that he could not find the negative results and there was only 1 test result that he was finding with my name and date of birth which is incorrect. He told me that his administrative office would call me back which has not happened there have been far too many inconsistencies which I why I am rejecting the response 

    Regards,

    **** *****

Cynergy Wellness is NOT a BBB Accredited Business.

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