Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 2, 2024 Moving went accordingly. After the movers left, I went upstairs and noticed the mirror glass back to my displayed cabinet had been broken by your movers. When the movers arrived at the pickup location, I directed them to 4 furniture pieces. Each piece was examined by me and the movers at the same time. When the movers were inspecting and wrapping the display cabinet as I watched, the mirror back was not broken. When the movers removed the glass shelves again the backing was not broken. At no time the movers never mentioned or took pictures of any damage before or during their wrapping process to the cabinet. The store manager and employees can verify the cabinet was in good condition and the backing was not damage or broken.
I understand and realize accidents happen. I am extremely disappointed your movers did not have the courtesy to notify me the damage to the cabinet. It is obvious they had no intentions to make any effort to point out the damage. I am really angry I gave both movers a $50.00 tip each and in return I got a slap in the face and truthfully, flipped off. Your lead mover had the nerve to as me to google a review for them. This is a poor reflection of your service and unprofessionalism for customer consideration. I came back to your company since I used you in the past and I thought you were reliable
On future moves, I will go back to the real professionals, *** **** ** and pay the extra cost they now charge.
I sent pictures of the damage on 10/2/24 to your manager, ***** I expect The Dudes will honor their terms and conditions and make arrangements soon to repair my cabinet. If necessary, I will contact my attorney for resolution in the matter.
This manager ****, keeps telling me The Dudes will fix your cabinet. However, minimum amount of effort has been made to fix my cabinet. They claim they are trying to find a glass company who will come out and fix the cabinet instead of the Dudes removing the cabinet from my home.
Business Response
Date: 11/04/2024
We refunded the $377 in addition to our offer to continue with repair.Business Response
Date: 11/04/2024
Just wanted to add further context to this client, we’ve serviced her multiple times with no issue. Our crew lead made a simple mistake and did not notice that anything had occurred, the item was from a thrift store so it could’ve previously been damaged but we took responsibility nonetheless in offering repair and compensation beyond the item, and her insurance package of choices’ value.Initial Complaint
Date:05/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/27 I received services from the dudes moving company. I did not receive the services that I was promised and quoted to me. I was told 4 crew members would be assisting me with moving and only three arrived therefore the job took longer. I was told furniture would be professional wrapped/protected to prevent damage and the crew members did not have enough wrapping paper. They stated “we were not aware of inventory”. In the meantime door frame was damage while moving couch out. Dining table was scratched. And cabinet on chest was chipped. I was told by ***** that he would send someone out to fix these damages the next day and that did not happen! I feel I was overcharged due to very poor services. Next day I also noticed my flooring was damaged and missing a piece. I am very upset and disappointed.Business Response
Date: 07/11/2024
Customer was discounted heavily and ignored all attempts for repairs. No refund will be issued.Customer Answer
Date: 07/11/2024
Complaint: ********
I am rejecting this response because: I was not discounted heavily and I have a copy of what I was quoted versus what I paid. The only offer I received for repair was to take my furniture (dining table) away for an unknown specified amount of time which I was not comfortable with. I was told someone would also come fix door frame and never happened as well. These damages would have been avoided if furniture was wrapped and protected as promised when booked. Will proceed with small claims court!
Sincerely,
******** *******Initial Complaint
Date:01/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We paid down a twenty percent deposit and scheduled two movers to arrive at our apartment at 9am on Saturday, Jan 6. At 9:15am I began reaching out to this company. I heard from **** with Big Dudes at 9:45am, 45mins after our scheduled appointment. **** explained that they couldn’t locate the key to the truck and were delayed. When asked how delayed, he shared they would arrive no later than 10:30am. 5 calls later with no answer, no response to emails or text, 10:30am has come and gone. Only after we posted on social media calling the company out did **** contact us again with an update around 10:50am stating they were still looking for the keys however the owners would knock down $150. We are past the point of this being about money and that is what this amateur, unprofessional, and extremely disorganized business failed to realize.
At 11:35am I received a call from one of the Co-Owners, ******, stating he finally secured the keys and the movers would be arriving at 30mins, calling it an “operational nightmare” for us both. At that point I canceled the move, as family and friends rented a last minute ****** and began to move our apartment. As my family and friends are moving our belongings, at 12:35pm, movers from Big Dudes arrive, MORE THAN 3.5 hours late! ****** arrived and apologized but at that point there was zero reconciling. When asked if there was anything they could do, ****** and ******* would unload the truck at our new resident, and it would be no charge. In my opinion, this is the LEAST they could have done.
To the owners, ***** and ******, you both should be ashamed of your overall product as a business, the lack of professionalism, the lack of communication, and ******* lack of empathy towards this entire set of circumstances. If you aren’t going to take the most crucial moments of people’s lives seriously, get out of the way, and let those who can deliver do so. This experience brought us tears and unnecessary stress.Business Response
Date: 01/08/2024
The night before, A driver of ours mistakenly took the key to the truck assigned to ********* move the next morning, it delayed our arrival time tremendously the morning o* ********* move which was a monumental disappointment to us both which is why we empathize with the dissatisfaction being displayed. To resolve this we issued a full refund of the deposit the same day as well as send out a crew free of charge prior to them having to go to their next move on that day, I have attached a photo of the proof of refund.Initial Complaint
Date:12/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They did not finish our move. We have a date and time that they assured us that it would be complete. There was one load left at midnight on 11/29. We paid and they assured us that they would pick up the last load the next day. They never showed up, then refused verbally. They stopped answering our calls.Business Response
Date: 12/29/2023
This was resolved the same night. The customer agreed to remove the google review upon completion, the owners of the company went themselves to complete what was desired by customer. It was a simple misunderstanding between our crew and customer. You can check the absence of the review here as well.
Review: *************************************************
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