Newspaper Distributors
Kansas City StarInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
According to BBB files, the Kansas City Star developed a pattern of complaint concerning newspaper delivery in early 2015. The BBB received complaints that Star subscribers were not receiving physical copies of the newspaper. The Star is currently working to reduce the number of dissatisfied customers. In January 2016, the Kansas City Star submitted a plan to the BBB outlining the steps they have taken and the steps they will soon take that will help eliminate the pattern of complaint.
They have hired an outside consultant to evaluate and improve distribution service.
The Star has invested in improving carrier recruitment efforts and added additional staff to the customer service department.
They added customer service processes that will reduce recurring delivery issues.
In addition, the Kansas City Star will continue to fine-tune customer service and distribution service with coaching, hiring, and management in an effort to more thoroughly satisfy subscribers.
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