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Business Profile

Online Education

Acellus Academy
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.5

Average of 88 Customer Reviews

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Review Details

  • Alexandra S

    Date: 06/16/2025

    Alexandra S

    Date: 06/16/2025

    Acellus was great until applying for graduation. Everything went smoothly and we applied at the beginning of May, graduation approval was said it would take 10 business days maybe a little longer depending on situations. The graduation approval has taken over a month now and still no answer. The chat has no agents behind it, the call has no one behind it, its impossible to reach anyone or get this fixed. We're missing cutoffs for colleges because of this situation and some jobs as well. Its ridiculous and I am extremely disappointed. I emailed today to check in but with how unresponsive every other contact means is i doubt I will get a response. It is a shame my daughter has to miss out on opportunities due to this issue.

    Acellus Academy

    Date: 06/17/2025

    We appreciate your feedback! From reviewing your account history, it appears that our staff has reached out by phone multiple times regarding your application but we have not been able to connect with you. You can reach our support team by calling 866-684-6127. Please call and ask to speak with someone in Academic Advising regarding your pending graduation application. We look forward to assisting you!

  • Hawo F

    Date: 02/08/2025

    Hawo F

    Date: 02/08/2025

    We have been using acelleus for 2 years. We have had issues with the technical side of the courses they offer. However, the biggest issue has been the support side. It seems that only one person runs the department and they rarely respond in time and if they do it is not helpful. I can go on and on about the issues. The program is good; however, their lack of customer support is a nightmare similar to complaints you hear about companies that keep you on hold for hours and you end up getting no support in the end. You send transcripts to them and you’re told they have been processed 7 days later and to check in Acellus. However, there is nothing. When you send them an email you then wait for a response for the next 10 days.

    Acellus Academy

    Date: 02/20/2025

    Thank you for sharing your experience—we truly appreciate your feedback as it helps us improve. It looks like all your recent requests have been taken care of, but if there’s anything else we can do, feel free to give our support team a call at (866) 684-6127. Thanks again for sharing your feedback!

  • Natasha P

    Date: 01/26/2025

    Natasha P

    Date: 01/26/2025

    My kids had so many issues with the platform. Their English work was constantly erased while they were trying to finish it, and they had to restart it multiple times. We couldn't redo any of the assignments, as advertised. And the help desk never helped us. I canceled it due to issues, but went back to see an assignment and saw that my access to their platform was removed even though I had paid for the entire month already. Terrible service and so much disrespect. I really wish this could have worked out as I love the idea of taking their AP courses. I will have to find another resource.

    Acellus Academy

    Date: 02/20/2025

    We’re sorry to hear about your experience and appreciate your feedback. A senior member of our support team member has reached out to you via email to provide assistance with troubleshooting the technical issues you experienced. We’d love to see your students have a positive experience with our AP courses and we're confident we can work through the technical hiccups. Thank you for letting us know about your experience!

  • Estelle B

    Date: 10/16/2024

    Estelle B

    Date: 10/16/2024

    Switching my daughters to Acellus has been a game changer for our family and is allowing them so much more time/space to further their education in the arts outside of school hours.

    Acellus Academy

    Date: 10/21/2024

    Thank you for your feedback, Estelle! We are glad to hear that your student is thriving.

  • Richelle P

    Date: 10/16/2024

    Richelle P

    Date: 10/16/2024

    Great! Easy to maneuver! So much better than public school

    Acellus Academy

    Date: 10/21/2024

    Thank you for sharing, Richelle!

  • Yvonne B

    Date: 10/15/2024

    Yvonne B

    Date: 10/15/2024

    Thriving and getting ahead without all of the fillers! Classes are great for our son. He enjoys school. The few times he has not quite gotten the concept, he has had support and extra help to keep learning and moving forward.

    Acellus Academy

    Date: 10/21/2024

    We are delighted to hear your student is thriving. Thank you for sharing!

  • Jenny S

    Date: 10/15/2024

    Jenny S

    Date: 10/15/2024

    My son loves his homeschool experience because of the Acellus Academy program. I am so thankful this exists and it makes our homeschool experience much less intimidating and very manageable.

    Acellus Academy

    Date: 10/21/2024

    Thank you, Jenny! We love having your student enrolled with us!

  • Anthony C

    Date: 10/15/2024

    Anthony C

    Date: 10/15/2024

    We recently switched to Acellus from Time4Learning due to the extreme lack of customer service, missing content, and many technical issues with the platform. Acellus has been AMAZING so far! It's on a whole other level than T4L, be it at more than double the price. This has been a clear example of you get what you pay for. If you're in the market for a homeschool program, I'd highly advise you to give Acellus a shot. You won't regret it!

    Acellus Academy

    Date: 10/21/2024

    We appreciate your support! Thank you, Anthony!

  • Danielle H

    Date: 10/15/2024

    Danielle H

    Date: 10/15/2024

    My daughter uses this school and so far its working out WONDERFUL!! Thank you

    Acellus Academy

    Date: 10/21/2024

    Thank you for sharing, Danielle! We appreciate your support.

  • Chad C

    Date: 10/14/2024

    First year here with my son. He is loving this school.

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