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Business Profile

Pest Control Services

Titan Pest and Wildlife Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Titan Pest and Wildlife on 3/25/2024 because my daughter heard rodents walking in the ceiling. ********* ***** came out with an after hours fee of $180 that would go towards the removal and caulking. He did not bring traps at the time and came back out on 3/27/24 or 3/28/24 to set traps. I received an invoice from Max and Titan for the balance of $195 that was paid on 3/29/25. ***** was supposed to come back out on 4/4/24 to check/remove traps and rodents and caulk. I have texted and called and I have not heard back from the company.

    Business Response

    Date: 04/28/2024

    Hello, 

     

    We have been in contact with ********* ******* and have settled the situation. The work is now completed, and we have refunded her $380 of the $375 that she paid. This was an unfortunate miscommunication and it is now handled. Let us know if you need anything else, thanks. 

    Customer Answer

    Date: 04/28/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,


    ********* ******

Titan Pest and Wildlife Solutions is NOT a BBB Accredited Business.

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