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Business Profile

Pipes and Smokers Articles

Canna Luxe Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pipes and Smokers Articles.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 1/5/24 and as of today, 2/10/24 my products have not shipped. I have emailed numerous times and not received a response. I have tried to reach out on social media without a response. This is my last ditch effort to get my order or my money back so I can support a small business that actually does its job.

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered products 10/25/23 and Canna Luxe site promises to ship within 5 days. This has not happened and you cannot get in contact with a human to receive an answer back as to an ETA of your merchandise. Nor does an email from anyone get sent

  • Initial Complaint

    Date:05/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order an 04/21/2023 from Canna Luxe Co. The order total was $22.79. The Order ***** has not been shipped out as of today 05/19/2023. The order should have been processed within a week from when the order was placed. I have emailed the company multiple times over the last 3 weeks asking for an update on my order with no response. I unsuccessfully tried to contact them via social media as well. I ordered (1) hat as a gift.

    Customer Answer

    Date: 06/01/2023

    Emailing to inform that complaint ********* against canna luxe co has been resolved 

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I made a purchase from this site on Feb 28. Their site says it takes 5-7 business days to ship. When two weeks passed, I received an email saying the post office awaited the item. I reached out to the business on many platforms for and update since, to this day, the tracking says awaiting an item from a merchant. They have yet to contact me or send the item.

    Business Response

    Date: 03/31/2023

    Hello, We are saddened to hear this customer did not have a great experience. This customer has made over 30 negative comments on social platforms both public and in our private messages. We advised the customer there would be a delay. Attached is proof the package was delivered to the address on file. After customer received her order, she made a public comment stating that she loves the quality of our products and wish that shipping was faster. Please note that her order was already en route to her prior to receiving this complaint and had no effect in receiving her order. Once complaint was received, the order was already in her state. We are a small, family run business with a very large demand and sometimes shipping can be delayed , however we value each customers personal experience.

Canna Luxe Co. is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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