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Business Profile

Pizza

Domino's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Pizza 7 days ago. Still haven't received my pizza or even a simple refund. I tried to call a consumer care center because the employee was rude and of no help. Big mistake. They don't have human help. So they took my money and didn't provide any service except a free headache.

    Business Response

    Date: 01/23/2025

    MBR Management does not have any store in Kansas City MO.  Please contact Domino's corporate office at *************

    Customer Answer

    Date: 01/24/2025

    **** ** ******* **** ** Kansas City MO 64154

    ************

    Upon futher research I noticed that customers  are consistently being charged and not receiving their orders as well as being hung up on. I read over 100 bad yelp reviews for this specific store. If this isn't made right and handled appropriately my next step filing a report to DHS. 

Domino's is NOT a BBB Accredited Business.

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