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Business Profile

Radiology

Northland Radiology Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Northland Radiology Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northland Radiology Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has not been completely honest with me and continues to be uncooperative. I believe this charge is regardinga scan I had performed back in January of 2023, a bill which I set up a payment plan for directly with the hosptial. Now, over a year later, this subsidiary company is attempting to collect another $283. I placed dozens of calls, all but one of which automatically disconnected. The person at their billing department was kind, explained the charges to an extent, and recommend I resubmit a claim through my insurance. I did so. The claim was submitted and approved by my insurance UHC on 12/4/23, covering $185.99, making me responsible for the remaining $97.01, which I have also paid, and I can produce receipts.

      In spite of all this, this company has the audacity to send me a FINAL COLLECTION NOTICE and threatens to send my information to a collection agency. I simply want my bill closed out. I have paid them, and I have proof.

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 29, 2023, I utilized a link provided by the business to pay my bill online. The first time I attempted to pay the bill I entered all of the required information and after submitting the payment I received a notice that the site was currently down, so I tried again and was successful. on September 15, 2023, learned that both payments were approved & contacted Northland radiology to request a refund. I was told that the $130.67 refund was in process and would be sent at the end on the month. I contacted the company on 10/2/2023 and 11/2/2023 and was told that same thing. I have not received a refund yet.

      Business Response

      Date: 11/29/2023

      Refund check was issued September 2023. Refund was verified as not cashed on 11/29/23 and was then voided. Refund was then distributed directly to credit card used. Confirmation number ******.

      Customer Answer

      Date: 11/29/2023

       Their claim of previously sending a refund check was never indicated during any of the calls I made inquiring about the situation & check was never received.

      If Northland Radiology refunded the payment to my credit card, this will be an  is acceptable outcome but It is not reflected on my account as of today’s date.

    Northland Radiology Inc is NOT a BBB Accredited Business.

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