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Business Profile

Restaurants

Fiorella's Jack Stack Barbeque

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fiorella's Jack Stack Barbeque's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a product that claimed "burnt ends with barbeque sauce" but turned out that the product was burnt ends IN barbeque sauce to which we had to throw out due to one ingredient within the sauce that I was highly allergic to. Their product even showed a photo that their burnt ends were naked with the barbeque sauce behind the burnt ends. That is why I bought it. But everything was mixed together forcing me to throw it away due to a specific ingredient within their sauce. I have looked at many burnt ends and briskets and other form of same type of meat and if the sauce is mixed with the meat they use the phrase "...IN barbeque sauce" but not this company has lied and claims 'with' and providing a picture of naked burnt end to makes consumer lead to believe that the sauce is separate from the meat.

    Fiorella's Jack Stack Barbeque is NOT a BBB Accredited Business.

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