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Business Profile

Restaurants

Minsky's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Minsky's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Minsky's Pizza has 17 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for delivery on Minsky's website and never received it. I contacted the store about 30 minutes after the estimated delivery time and was told it was on the way with the driver. I called back later that evening and was told they were going to "check with the driver" and call me back. I never received a call back. I sent an email and filled out the "Contact Us" form on their website to attempt to get a resolution to this, but never received a response. I didn't receive what I paid for and would like my money refunded.

      RECEIPT FOR ONLINE ORDER (DELIVERY)

      To be ready on: Thu, Jun 27 2024 @ 8:00 PM
      Order#: ********
      Placed On: Thu, Jun 27 2024 @ 7:01 PM
      Customer Name: ***** ****** Phone: ###-###-####
      Email: *************@GMAIL.COM
      Rewards ID: EWORD
      Street: *** **** ST, Suite: 2802
      City/State: KCMO, MO 64105

      Business Response

      Date: 08/02/2024

      We believe the order was signed and stolen by someone else at the building. The driver was promptly contacted after we received the call about a late delivery. The driver then confirmed delivery, which is why there was no call back. We had believed the order was handed to the customer and needed no further resolution. We will refund the customer for the order and add $20 store credit that they can use next time they order.

      Customer Answer

      Date: 08/05/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged twice in 4/21/24. The original charge was $59.94. I called Minsky’s as soon as I got home because I noticed I was over charged. I spoke to a manager that was going to void the original charge and then add a new charge for $57.55. However I was charged both of those amounts because they didn’t void the $59.94 like they were supposed to.
      I have called several times and I have to leave a message for a manager and I never get a call back nor have I been refunded $59.94.

    Minsky's Pizza is NOT a BBB Accredited Business.

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