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Business Profile

Siding Contractors

Larry's Quality Home Siding Windows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/30/22, Larry came to my house to go over everything before giving him half of the money. While on the phone with my dad, (because my dad was going to take off the old siding) we agreed the new siding would go over the shake siding (the 2nd layer on the house) as the previous owner did. And because the shake siding would stay on as insulation for the house, we agreed to change the written agreement from using a 3/4 in thick insulation to 1/4. 3 weeks later, he called to say the material came in and that he WILL NOT be putting it over the shake siding. I asked him why he didn’t mention this in the beginning, but he got mad and yelled and said he’s not doing it, absolutely not! He said he would give me back the money as he can find another customer to take the new material. Before accepting anything, I wanted to report him on the app ***** since that is where our contact started. After letting **** Customer Support know of the situation, they contacted him and they let me know he said he would leave the siding material at my house. I first asked him through text to give me my order details, but he refused to provide it, and continued texting me as if we were going through with the project. Completely ignoring my requests and the problem he had started. I told him to not contact me at all until he provided my order details. But he did not respect this and continued to harass me. At the end, I received more than 9 calls and 22 long messages. Since he was not working with me at all, I told him to just give me the money back. But he has now refused to do that as well. I escalated the situation with **** and they have tried to get him to follow through with something, but have been unsuccessful. He has dragged this on for almost 2 months and refuses to acknowledge his mistakes. I don't understand what he wants out of this. He can't keep my money and he cannot make me work with him when he has shown to be a dishonest person. This nonsense needs to stop.

    Business Response

    Date: 04/03/2023

    This is going to court on April 8th, due to customer breach of contract.

Larry's Quality Home Siding Windows is NOT a BBB Accredited Business.

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