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Business Profile

State Government

MHDC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in State Government.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for rental assistance.. I was disqualified from the program forever because I applied 3 times. They are saying I don't meet the requirements but I absolutely do, I thought this program was here to help people but al they do is keep having you apply so they can deny you. As God id my witness I really need the help and they just don't care. I don't understand why they are denying good people going through a crisis. No one ever called me to follow up with my owner or property manger they just denied me. They are greeting funded by grants with our taxes and they are trying to ruin lives.

    Business Response

    Date: 12/14/2022

    Every
    aspect of the SAFHR application is designed to meet state and federal
    requirements of program funding provided by the federal government. The volume
    and demand for the SAFHR program is very high and SAFHR staff provide assistance
    as quickly as possible. All applicants may appeal a SAFHR application denial by
    emailing ********************

  • Initial Complaint

    Date:11/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They take months to actually help. I filled out an application back in October that still hasn't been fulfilled. I am about to get evicted because of these people. They have misinformed staff that give incorrect information, and they claim you can't actually talk to the people who are over your application, and they never give you a reason why other than it's a different department. **** is one of the supervisors and he hung up on me after i told him nothing he was telling me made sense as he continued to try and over talk me and continued to deny me any actual information. it's been two months I can't even get a reply to an email from them. they use one general email that they never answer, and their phone wait times take up to two hours. Honestly don't waste your time calling these people you're honestly better off trying to fight the eviction yourself, because my power was off and my rent was due and i was suspended from work, I sent in all my paperwork, including the eviction notice but was told there's no priority list then was told that there was a list then was told there wasn't again. they change their waiting times up so much that it makes no sense and leaves you confused about what's happening and lost. I just got off the phone with them for the second time today. When i got on the phone I told them I'm making a report on the BBB website and suddenly I could talk to a manager immediately. Once I spoke to one other than **** (the supervisor was rude and hung up on me) I found out that after a month of requesting to speak to someone in reviews I FINALLY was speaking to the manager of the review team. She then told e exactly what **** said (when i asked if i could speak to someone in reviews) when I asked her if I could speak to the person over my approval pending review, she told me the only way to contact them is through email which I already did five times throughout this month to no reply now they want me to wait 15 days after my eviction court date.

    Business Response

    Date: 12/05/2022

    Every
    aspect of the SAFHR application is designed to meet state and federal requirements
    of program funding provided by the federal government. The volume and demand
    for the SAFHR program is very high and SAFHR staff provide assistance as
    quickly as possible. In general, the program works to process payments for
    eligible applications within 4-6 weeks.

  • Initial Complaint

    Date:11/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The SAFHR program through the Missouri Housing Development commission is not transparent, takes months (in my case before I gave up and deleted my entire application took 6+ months) and is a complicated process. We are people in NEED. Why are applications getting rejected based on technicalities? I need assistance STILL even months after giving up, yet I’m afraid to try The SAFHR program with the Missouri Housing Development commission again. I even had a mental breakdown with all the stress of facing eviction, health issues, applications being sent back every time i turn around for ‘corrections’. I beg of ANYONE doubting my experiences- look at their GOOGLE REVIEWS of countless local people saying their applications were rejected time and time and time again. My questions for The SAFHR program through the Missouri Housing Development commission are as follows & I would appreciate it if they could all be answered in the name of transparency.

    1. Why have there been no changes to the online application to make it more accessible.
    2. Why are people who qualify being rejected through no fault of their own, but because the application is complicated and tedious.
    3. Why are there still no paper applications, knowing that the online option will bar us from getting approved for months?
    4. Are you guys genuinely out to help struggling Kansas City, MO residents, or is the goal to withhold as much of the funds as possible?
    5. What do you say to the people who qualified but were evicted anyway because of the way you designed your platform?
    6. Are there any immediate plans moving forward to change how you operate to help US not YOU?
    7. In a months time, what are the statistics on how many get approved and how many get rejected in Kansas City, MO?
    8. What is the amount of rejections one average applicant faces before they are approved?
    9. What is the process for someone who has applied, and is in crisis, to appeal to a human being to look at their application? Is there one?

    Business Response

    Date: 11/29/2022

    The SAFHR program has been open since February, 2021. Every
    aspect of the SAFHR application is designed to meet state and federal
    requirements of program funding provided by the federal government. Rather than
    denying an application that does not provide all required information or
    initially meet program guidelines, the applicant is given an opportunity to
    correct any deficiencies. The application process and portal are regularly
    evaluated and updated to adapt to changing applicant needs and program
    requirements. A paper application and individual assistance with completing the
    application (paper or online) is available by contacting a funded SAFHR Housing
    Stability and Eviction Diversion (HSED) Agency. All HSED Agency contact
    information is located at ******************************** The volume
    and demand for the SAFHR program is very high and SAFHR staff provide
    assistance as quickly as possible. All applicants may appeal a SAFHR
    application denial by emailing *******************. Additional information
    regarding appeals is available in our FAQ at: ********************************************.
    All SAFHR email inboxes, chats, and phone lines are monitored by live people.
    MHDC offers other housing assistance programs through a network of non-profit
    agencies. Each agency is registered with United Way and can be located by
    dialing 2-1-1 or visiting *****************************************************

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