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Business Profile

Uniforms

Resto Athletic Manufacturing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniforms.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I coach a travel baseball team and we contracted Resto Athletic (contact: ***** ******* ************* ************* ************* to design and provide uniforms for our team. This included 3 coaches hats, 12 player hats, 24 jerseys (2 sets), 12 belts, 12 pairs of socks and 12 pair of pants.

    We received 3 coaches hats (satisfied), 12 player hats (satisfied), 24 jerseys (satisfied), 12 bets (satisfied), 12 pair of socks (NEVER RECEIVED), 12 pair of pants (Sizes were not as described and could not be used).

    We paid expedited shipping as well so we could have uniforms before our 1st game. We never received our socks which we were billed $20.76/pair. Our pants were not good and only 3 out of 12 kids pants fit per the size charts guidance the other 9 had to go purchase baseball pants or had to go to a seamstress to adjust the sizes. They were also $20.76/pair. I’ve complained about this by way of email, text and phone messages and now I’m being ghosted by *****. Last I heard she put in a request weeks ago for some form of compensation but I can no longer get a response from her and I have received now such refund. I have record of all communication if you need me to provide. I have also tried to reach anyone else at the company and every avenue of communication seems to funnel to ***** Rector and she is no longer communicating.

    Business Response

    Date: 04/16/2025

    We spoke to this customer to hear about his full experience with us. In order to resolve this issue, we have honored free remakes for a number of his items as well as a $400 credit toward a future purchase. The customer was agreeable to this as well. Thank you. 

  • Initial Complaint

    Date:09/09/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several jerseys from resto. I have had good business with them in the past. I recieved all mens jerseys that were way bigger then what was ordered. I have the same purchase order from last year, asking for the same items (same style, same sizes, etc), I have sent them visual proof on multiple occasions, have asked for updates periodically, and only one person has been helpful who is the n vacation currently. I ordered this stuff months ago and it’s still a back and forth. Now they want me to call to come up with a fair solution, basically stating there’s some sort of compromise here when I made no error or mistake. These jerseys are like parachutes. I have visual and physical proof of these jerseys with the same size on the collar, and they are completely different sizes. I want the correct jerseys in a timely manner and I do not intend to pay for someone else’s mistake. Since I’ve already been asked so send visual proof on several occasions I can provide that here too.

    Business Response

    Date: 09/13/2022

    There was a sizing complaint and then problems making contact with this client.  Evidently the sales person was on vacation which created a delay in communication. The home office left a couple messages for the client which did evidently did not get to her.   We have agreed to fully replace any jerseys that did not fit. The client tells us that she has been trying retract this complaint.  We hope she is successful :)    We have had a positive past relationship and are glad we could resolve this to her satisfaction. FYI  -  It was a small order of 11 jerseys and sizing was not right for 8 of the players - which are being replaced promptly.   Sincerely, **** ********

    Customer Answer

    Date: 09/13/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business is working with me to fix the issue and all is resolved. 



    Regards,



    ****** ********

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