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Business Profile

Used and Rebuilt Auto Parts

Midway Auto Parts

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

This profile includes complaints for Midway Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midway Auto Parts has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an agreement with Wheezly and they had Midway auto parts pick up my car. Midway was mailed my car title on weds.5/29. They picked up my car on Friday 5/31. I was suppose to receive a check for my car when they picked it up but I was unable to be there. I called and asked if they mailed my check and I was told they would mail it on Monday 6/3. On Tuesday I called to see if the check had been mailed and I was told they would mail it sometime that week. I told them that was not ok. It is now 6/10 and I do not have payment for my car. They leave me on hold and pretend they do not have a manager. Olivia is the name of the person that I have spoken too. I should have been paid $390 for my 2002 *** **  vin: *****************  I would like my check immediately with a tracking number or the return of my car.

      Business Response

      Date: 06/11/2024

      She mailed her title to us we picked up her car on Friday 5/31 from a storage unit.  ****** told her her check would go out in the mail on Monday 6/1/24.  The check did not make it out in the Mail until Wednesday 6/3.  We ended out putting it in the regular US mail.  She should have her check by today I would think. 

      We called yesterday but ****** was not receptive to what we were saying. This call was made by our office manager ********* I have called ****** and if she has not received her payment then we will cancel the check we mailed last week and will send on ***** 2 day priority. She has yet to call back to us. 

      Customer Answer

      Date: 06/12/2024

       
      Complaint: ********

      I am rejecting this response because:   I just received the check and I am waiting to see if it clears before resolving this complaint.  The company advertised that they pay on delivery of vehicle yet they held my check for days after picking up my car.  I have no trust for this company.  If check does not clear I want my car returned.

      Sincerely,
      ****** *******

    Midway Auto Parts is NOT a BBB Accredited Business.

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