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Business Profile

Wholesale Greeting Cards

Hallmark Cards, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hallmark Cards, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/11/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 9, 2022 I placed an order (************) online with Hallmark. One of the items in my order, Glad Tidings Peanuts Nativity Set, was listed on sale for $12.48 when the original price was $49.95. I received a confirmation email at 8:55 am. At 11:39 am I received an email that a portion of my order was ready for pick-up at my local store. A 1:12 pm I received an email that the Peanuts Nativity was sold out and that portion of my order was canceled. I went online to check and it didn't show the item as sold out, but it did show the price as $49.95 and not the sale price anymore, so I called Hallmark. I spoke to ******* in customer service and I told her that I thought Hallmark was just trying to scam me out of the item because they priced it wrong. She reordered it for me and said I would see a full price charge at first, but she did an appeasement, so I would get a credit for the difference. (Case# ********, order #************) I received an order confirmation email at 4:27 pm and then I received another out of stock cancellation email at 7:04 pm. I called Hallmark again and the girl I spoke with said we should try ordering it at full price and she gave me a $20.00 coupon to apply to the order #************ (Case #********) I received an order confirmation email at 8:00 pm and on Oct 10, 2022 I received a sold out cancellation email. At this point I knew they were just screwing around with me in order not to honor the sale price, so I placed another order on Oct 10, 2022 under my daughters name (******* ****) for the full purchase price. Order #************ . My daughter just informed me at approximately 11:15 on Oct 11, 2022 that the item had shipped. I don't appreciate this deceptive practice on the part of Hallmark. I am a loyal customer and I expect them to honor the price that it posted online. I would have settled for a price adjustment, but at this point, after lying and everything they put me through, I want a full refund of $53.07.

      Customer Answer

      Date: 10/18/2022

      In regards to the above complaint, I received a call from Mr. *** ***** from Hallmark on 10/13/22.  He apologized for the problems I had with my order, and said that he credited my daughter's account for the purchase price of the item.(Since she was the one whose order was ultimately filled and whose account was charged)  She received the credit and the item on 10/14/22.  I was waiting to report this resolution because I still had a pending charge on my account for the cost of the item with one of the orders I had placed, which subsequently dropped off on 10/18/22.  I am happy to report that my concerns were addressed and a resolution was reached regarding this matter.  

      Thank you,

      **** ****
      **** **** *****
      *********** **  *****
      ***** ********

    Hallmark Cards, Inc. is BBB Accredited.

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