Reviews

This profile includes reviews for Hallmark Cards, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hallmark Cards, Inc.

  2501 McGee St Mail Box 100 Kansas City, MO 64108-2615

  
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  Hallmark Cards, Inc.

  PO Box 419034 Md 500 Kansas City, MO 64141-9034

  

Review Details

• Review fromMaci S

  Date: 12/14/2023

  1 star
  Terrible return policy! I received an item that was missing pieces. When I contacted them to return the item, I was told I would be receiving a return label; I have never received it. I called them again and they are sending a return label again. If you buy anything from them do NOT buy it online. I wouldn't risk it.

  Hallmark Cards, Inc.

  Date: 12/20/2023

  We would like to apologize for your experience. We were able to locate the order in question and we have refunded your account. You will not need to return the items at this time.
  We hope you have a wonderful holiday season!

  Hallmark Cards, Inc.

  Date: 12/20/2023

  We are committed to creating a more caring and connected world. We apologize for the inconvenience you experienced when you did not receive a return label. We were able to locate your order and have refunded your account.

• Review fromJ. K

  Date: 11/24/2023

  1 star
  ZERO stars!!! Hallmark’s website is horrendously clunky. And good luck using rewards, it’s a nightmare to apply them. Then during checkout the page freezes, prevents the order from going through. Finally called the order in after they had to look up each item by “name”!! Yup, no item numbers. This took forever! Then I get emailed that the 2 items I ordered were canceled even though they were available at other stores. I emailed customer service several times and each time they sent the same exact canned response. Then they told me the store locations that had them, as if they want me to drive to their stores for what I paid for and didn’t receive. Really?! I am NEVER shopping at Hallmark again.

  Hallmark Cards, Inc.

  Date: 11/27/2023

  Mr. Knapp - I am extremely sorry that this was your experience with our website and our Consumer Care team. I have assigned your case to one of our Care Liaisons, Joe D****. He will be reaching out to you to find a resolution.

  
  

  Once again, I apologize for your experience and hope you will give Hallmark another chance.

  
  

  Andy - Director of Care

• Review fromBen H.

  Date: 10/19/2023

  1 star
  I recently purchased a "mystery ornament" as soon as it was available online, prior to ordering, I waited 6 months for its release and had a calendar reminder for the release. I ordered the ornament and was provided the shipping information. When I received the package, it was the wrong ornament. I called customer service to exchange it for the "mystery ornament" and after about 10 minutes of "confirmations", etc. I was told the new ornament was on the way. I checked the confirmation email and it said the ordered had been canceled. I called customer service again to get a different person who took about 20 minutes and finally came back to tell me they were sold out of the "mystery ornament". As a collector of Hallmark ornaments, I was very disappointed and angry at this point. I ordered the "mystery ornament as soon as it was available and wasn't able to get one because a Hallmark store sent me the wrong ornament, which I assume they didn't have the "mystery ornament" to begin with. This is very bad business practice on Hallmark's part. To say you have something available on your website for the consumer to order and then to find out, in fact, they DO NOT have the item. P.S. You can find the "mystery ornament" on Amazon for three times the amount of what you could pay at Hallmark. Go figure.

  Hallmark Cards, Inc.

  Date: 10/20/2023

  Mr. H***** – as an avid Keepsake collector
  myself, I want to apologize for what you experienced around the mystery
  ornament and your overall interaction with Hallmark. I appreciate you making us
  aware and giving us a chance to make this right. I do apologize that it has
  taken this long and this many contacts. I have sent you and email to the address that we have on file. I want to make this right. We value collectors like you!

  
  

  Andy A****, Director of Care

  Ben H.

  Date: 10/20/2023

  Thank you for your response, Mr. Adams, I was supposed to receive a call from a supervisor yesterday but never received that call and don't expect to. I will anxiously await your email response.

  Ben H.

  Date: 11/03/2023

  Still waiting to receive the email.

• Review fromAmy N

  Date: 12/08/2022

  1 star
  SCAM! Terrible return policy. I was sent a gift, but told by Hallmark that I could not return in stores. I had to wait on hold on the phone forever so that the return label could be shipped. It was lost or never sent, who knows, so I had to call and wait forever again to get another label sent out. I returned the items, and then I never received the gift card. I've reached out multiple times, waited months, and no one ever calls me back. I've been left on hold for over an hour multiple times, only to be told they are escalating my case, but have yet to receive a phone call. The gift was over ******. What a scam! I tell everyone I know to NEVER shop online at Hallmark, especially for a gift. I will never shop there again! Such a shame, because I live right down the street from a store in ***********. TERRIBLE CUSTOMER SERVICE! SCAM!

  Hallmark Cards, Inc.

  Date: 12/09/2022

  ********** confirmed this morning that a gift card has been processed for $101.97 and should arrive next week. I want to apologize for your experience with Hallmark. We strive to create a more caring and connected world and when things like this happen, we appreciate you making us aware and giving us a chance to make this right. I do apologize that it has taken this long and this many contacts. We appreciate you and your patience,******************* - Director of Care