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Business Profile

Wigs

Chiquel USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/14/2024 & 10/23/2024

    I bought 3 wigs from Chiquel. The first one was a dud. On their tiktok they show wigs, and they explain what they look like. I bought 3 based on the recommendation of Amanda, the owner. I measured my head, and followed their instructions. When I ordered, I used a code to get 30% off. Their refund/exchange policy was not front of mind because I did my research on the wig and thought this would be a good fit. After receiving and trying it on, i decided it was not. It was very fake looking and did not fit properly. We contacted chiquel and they said I could return it if I paid shipping but that it was considered a sale item and I would not get my money back. only store credit. I was upset, because I didn't want to go through that again. I am losing my hair due to health issues and this has been a mortifying situation. I ordered two more wigs in the mean time because they were so slow to get back to me. I was going out of town for work and needed something asap... When they finally got back to me, and after much back and forth they agreed to credit my card the amount I paid for the original wig to my card for the new order. When I received the two new wigs they did not fit even though according to their website, they should. Now I'm stuck with two other wigs that I cannot return. This has been a mess. Their policies make already difficult situations so much worse. I want to return the other two and get all of my money back. I am mortified.

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 31 2024 I purchased a wig from Chiquel Wigs. I paid $227.00 for this item. When I received it I opened the box took out the wig and shook it like I was told to do. I was completly shocked at first the terrible color then the amount of hair. It was supposed to be a low density wig with natural looking hair but it was huge. I tried it on and knew there was no way a senior woman could wear this color and that much hair. Buying a wig is a challenge because you don't actually get to touch or try on before you buy. So I tried to send it back for a refund due to there was nothing else I wanted and all the hair colors were limited. That is when i was told I had only 2 options 1. get in store credit or exchange it. I did not want either because there was no others that would work for me, I know this $227.00 wig was pre-worn as I could smell it. I had to use the money I was saving for my taxes to buy the wig (I have hair loss) They have done this to others, and they use the "I bought a sale wig) I paid the full price and then at check out I got a discount which many stores do. All I want is a refund and to put my money back in savings and never have to deal with unfair companies again. ******** *** ** ******** ********* ******

Chiquel USA is NOT a BBB Accredited Business.

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