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Business Profile

Optician

Bennett EyeCare Midwest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had great time there they said it be two weeks to get glasses then when I left she called said I over payed and I would be back to get glasses that was 2/27/24 I called and called ever time no answer no instructions finally Mar/26/24 I called lady told me she has no clue why the lab failed glasses and said don't call they call they then said at first I should been told 20 days either why have no understanding of price and have no glasses a mouth later .. I need understand bill Understand stand product issues and receive whole value so I could go elsewhere. I pick this place only bc insurance but desired to get glasses in excelsior springs so be closer and with company that treats me wall I fear warranty is as confusing as price and date of receiving

    Customer Answer

    Date: 03/30/2024

    This is what they gave me after they call to give glasses on Friday after bbb contact them the bill makes more questions then answer. My insurance said price was different then both of my receipts. And whole team been replaced so the work has no details of why receipt different or why I received a unfit receipt.. but got glasses on 3-29 the day after there reply from bbb

    Business Response

    Date: 04/04/2024

    Thank You for the message and making us aware of this situation.  I can say that after research and speaking with the other staff members that *** ****** glasses were picked up on 03/29/2024.  Please note that we did inform is Daughter of the delays in his glasses since this is the only number and contact that we were provided.  His glasses did fail quality inspection 2 times, we do not wish to provide our patients with less than premium products.  I am truly sorry for *** ****** experience.

Bennett EyeCare Midwest is NOT a BBB Accredited Business.

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