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Business Profile

City Government

Kennett Housing Authority

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kennett Housing Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kennett Housing Authority has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am infested with roaches and spiders the sprays not working I had get rid of some furnishings because of the matter I have called complain nothing working can't even sleep in my own bed cause roaches crawling on me cannot stand this my house not dity I can't e ven get much food to eat they go nuts this ***** it saddened me I cannot enjoy my home

      Business Response

      Date: 07/05/2024

      July 1, 2024

      Dispute **********************

      The letter regarding *************************** was received today-Monday, July 1, 2024.

      I looked in her account and the last work order that shows she was sprayed for roaches was on her annual recertification - September 2023. She has not called since then to be sprayed.

      KHA has contracted spraying every quarter. January-April-July- October.

      I called the maintenance director today at 11:12 a.m. and asked him to go over and check her unit for roaches. He called me back at 11:40 a.m. to inform me that:

      1. No infestation -- 2. A few roaches --- 3. No major nesting

      4. 1 live ***** --- 5. 3-4 dead roaches

      **************** was not home, so he left her a note to call so that he can come back and spray her unit.

      Attached is a screen shot of her work orders - when she has been sprayed for roaches since she has lived here.

      **************** has not called in a work order since her inspection in September **************************************************************** her file. Again - our units are contracted sprayed every 3 months.

      Maintenance Director went back and spoke with ****************. He stated that he asked her about the roaches, and she did not say anything. But he informed her that he will spray her unit on Monday, July 8, 2024.

      ****** pest control will spray all the units - July 9, 10, 11. Her unit always gets sprayed every quarter.

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously stated in this housing 2014 and moved out in 2014 I am being scammed to pay 583 for damages that never existed due to I was lockout of my apt due to previous landlord connected with a rental place for furniture and they changed the locks and wasn't able to get in the apt unless a maintenance came open door I am seeking a dispute to file against for charging for unknown damages that was never committed on my behalf or view any damages before leaving unit any damages made maintenance comes out and we are charged and have to pay before time I owe no charges ...

      Business Response

      Date: 03/04/2024

      In reference to **************************************************** complaint regarding her maintenance charges:

      **************** did not report in a timely manner that she was working.  Tenants are to report within a two week window that they are working.  She reported on December 13, 2013 that she was working at Heritage Nursing Home.  She however, had started working there in September 2013.

      Once the interim was her income done, it was established that she owed $777.00 in back rent.

      So the $521.00 that she owes is for: (not the $583.00 that she informed your dept)

      Back Rent:                    $399.00

      Late Fees:                        43.00

      Work Order Charges:        35.00

      Move Out Damages:         44.00

      Total:                          $521.00

       

      **************** moved out on May 27, 2014.  She did not give the required 15 day notice at the office or turn in any keys - as required.

      **************** also left items that were Rent To Own items, and we let them come and get their stuff with a required signed items sheet.

      She came back June 3, 2014 to pay the required $20 to get back in the unit to get her items.

      As  you can see she was only charged $44.00 for her moveout damages, not $583.00.

      If you have any further questions, feel free to call or email me at ************  ****************

       

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