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Business Profile

Utility Contractors

Ozarks Clean Water Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a previous balance of $0 when I received my bill for July on July 1st which was due on July 22nd ($89) then I received a notice of disconnect on August 1 to be disconnected on the 15th which is barely 3 weeks after my due date for a WATER bill!! They did not call me within 24 hours of disconnecting my service on the 19th of August so I paid July and August on the 19th and they charged me another $110 reconnection fee but did not reconnect until the 20th. Im just wanting my $110 reconnection fee to be credited back to my account because if they wouldve called me within the 24 hours to tell me it was being disconnected I wouldve gladly paid as I did anyway. Im also curious if its even ok for them to disconnect someone who had been up to date for being 3 weeks late with a payment. Sorry you have to deal with this as its not much money I just dont want them doing this to others who may need a little more time than myself to come up with the money to get reconnected.

    Business Response

    Date: 08/28/2024

    To Whom It May Concern,

    Thank you for taking the time to bring these concerns to our attention. We understand that receiving a disconnect notice can be stressful, and we apologize for any inconvenience this may have caused.
    As a member-owned cooperative, our goal is to provide reliable and affordable services to our community members. We strive to maintain open lines of communication with our customers and to avoid unnecessary disruptions.
    Regarding the disconnect fee, it is intended to offset the costs associated with disconnecting and reconnecting service. These costs include the time and labor of our technicians, as well as any additional administrative tasks involved.
    We understand that unexpected expenses can be difficult, and we encourage ******************** to reach out to our customer service team if he is facing financial challenges. We may be able to work with him to develop a payment plan or explore other options.
    We appreciate your understanding. We will be reaching out to ******************** directly to address his specific concerns and provide additional information.

    Thank you,

    *********************
    Operations Manager
    Ozarks Clean Water Company

Ozarks Clean Water Company is NOT a BBB Accredited Business.

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