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Business Profile

Boat Dealers

Premiere Marine Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a Boat Brokerage Agreement with Premier Marine on 4/23/2023. The agreement provided that upon sale of the boat, Premier would be entitled to 10% of the sale price with 90% paid to me. The boat sold on 8/10/2023 for $25,000. Premier aka ******************* indicated that he would promptly send me a check for $22,500. To date, I have not received payment after many requests. Premier will not take my phone calls or answer my phone messages or email messages.

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/4/2023 my credit card was charged for $1695.76. I never had any work done on my boat for this charge to be submitted. Premiere Marine has done work on my boat over the *********** never had any complaints. When I saw this charge I talked to a women at the office regarding this amount and she confirmed that it was an error that would be credited back to my account right away. That never happened. After repeated attempts to contact the office and leaving messages Ive been left with no other choice than to file a complaint. No one has ever returned my calls.

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 12, 2023
    ***** and *********************
    ***********************************************
    ***********, **. 65810
    Barclays
    Attn: Billing Disputes
    Fax ************
    Re: Notice of disputed charge to Account No. ****************
    Dear Billing Disputes Division:
    We are writing to dispute a charge of $5300.00 to our credit card account on
    10/4/2022 from Premiere Marine . We are disputing the charge because we were
    never given the item purchased. The seller agreed to buy a new motor for our
    boat with the $5300.00 and install it over the winter months of 2022-23. We made
    multiple attempts to call and check on the installation and left several messages
    with them. The phone calls were never returned. We stopped into the business
    two or three times and were always promised that we would be next on their
    schedule. On June 28, 2023, *** and *******************, our sister and brother-in-law,
    stopped into the business and asked to see that motor that they purchased to
    install into our boat. They spoke to ******* and she said that she did not have the
    motor that they were supposed to buy with our $5300.00. On June 28th, we sent
    an email asking for our boat to be returned to our dock and for a full refund of the
    $5300.00. Our boat was returned but we have not received our refund. We
    stopped by Premiere Marine on July 11, 2023 to pick up the boat keys and ask
    about our refund. ******* stated that she had already initiated a refund and she
    does not know why it is taking so long. There is no evidence that she has made
    any attempts at issuing us our refund.
    We have made many attempts to get our card credited for this item through email
    and face to face interactions.
    Enclosed are copies of the email correspondence.
    Sincerely,
    *** and *********************

    Customer Answer

    Date: 01/16/2024

    We received a refund a few weeks after we contacted your office. 

Premiere Marine Services is NOT a BBB Accredited Business.

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